Ark Solutions
Help Desk Analyst :: Conyers, GA (Onsite)
Ark Solutions, Conyers, Georgia, United States, 30207
Help Desk Analyst
Duration: 11 months
Location: Onsite at Conyers, GA
We are seeking a dedicated Help Desk Analyst to provide technical assistance to both internal and external customers for tier one issues. This role requires handling a high volume of calls in a customer service-focused call center environment. You will troubleshoot hardware, software, and connectivity issues, escalate to second-tier support, and manage ticket queues effectively.
Job Responsibilities: Oversee daily performance of computer systems and applications. Answer user inquiries to resolve problems with computer software or hardware. Monitor ticket queues, assign tickets, and escalate issues until resolved. Conduct diagnostics to investigate and resolve technical problems. Qualifications:
Six months of experience in a call center environment handling customer questions and complaints. 2 years' experience as a Helpdesk Technician with knowledge of Outlook, MS Office, Windows 7 and 10, and Active Directory. Vocational/Technical degree in computer applications, technology, or a related area from an accredited college. Knowledge of Apple iOS. Must Have Skills:
Vocational/Technical degree in computer applications or technology. Experience resolving issues with Outlook, MS Office, Windows 7 and 10, and Active Directory. Experience monitoring ticket queues and escalating issues. Ability to install and perform minor repairs to hardware, software, or peripherals. IT Help Desk Call Center experience. Bilingual - Spanish (desired).
Duration: 11 months
Location: Onsite at Conyers, GA
We are seeking a dedicated Help Desk Analyst to provide technical assistance to both internal and external customers for tier one issues. This role requires handling a high volume of calls in a customer service-focused call center environment. You will troubleshoot hardware, software, and connectivity issues, escalate to second-tier support, and manage ticket queues effectively.
Job Responsibilities: Oversee daily performance of computer systems and applications. Answer user inquiries to resolve problems with computer software or hardware. Monitor ticket queues, assign tickets, and escalate issues until resolved. Conduct diagnostics to investigate and resolve technical problems. Qualifications:
Six months of experience in a call center environment handling customer questions and complaints. 2 years' experience as a Helpdesk Technician with knowledge of Outlook, MS Office, Windows 7 and 10, and Active Directory. Vocational/Technical degree in computer applications, technology, or a related area from an accredited college. Knowledge of Apple iOS. Must Have Skills:
Vocational/Technical degree in computer applications or technology. Experience resolving issues with Outlook, MS Office, Windows 7 and 10, and Active Directory. Experience monitoring ticket queues and escalating issues. Ability to install and perform minor repairs to hardware, software, or peripherals. IT Help Desk Call Center experience. Bilingual - Spanish (desired).