Catholic Health System
Capacity Management Analyst Contact Center
Catholic Health System, Buffalo, New York, United States, 14266
Salary: 67,606.50-101,419.50 USD
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: Yes
Work Schedule: Days
Hours:
Varies 7:00am to 5:00pm
Summary:
This individual is responsible for the design, monitoring and maintenance of ambulatory capacity management functions across the clinical enterprise. Scope includes enterprise-wide template development and template standards management for provider and ancillary schedules. The Analyst conducts periodic specialty-wide template reviews to ensure templates match demand, minimizes barriers and promotes patient access. The Analyst ensures patient centric access to services are delivered smoothly, efficiently, consistently, and timely. The Analyst collaborates with Contact Center leadership, clinical and operational managers to identify and proactively mitigate issues which create barriers to ambulatory access and patient flow. Works in a strong collaborative partnership with clinic operations, Revenue Management and IT.
Responsibilities:
EDUCATION
Bachelor's degree required; concentration in business, health services administration or related field preferred
EXPERIENCE
Two (2) years of related experience required in schedule templates development and scheduling guidelines
Epic Cadence Certification preferred at time of hire, required within first year of employment
KNOWLEDGE, SKILL AND ABILITY
Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures
Use appropriate interpersonal styles to establish relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions
Strong organizational and coordination skills
Ability to communicate professionally while maintaining confidence, confidentiality, integrity, and objectivity
Ensures that the customer perspective is a driving force behind business decisions and activities; create and implement service practices that meets customers' and own organization's needs
Maintains high energy and a positive attitude
Demonstrates diplomacy and patients while interacting with consumers and colleagues
Technological aptitude to master additional programs and technologies, including CRFM, telephony, Epic electronic health records, and other potential systems
WORKING CONDITIONS:
ENVIRONMENT
Some local travel is required
Normal heat, light space, and safe working environment; typical of most office jobs
REQNUMBER: 40585
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: Yes
Work Schedule: Days
Hours:
Varies 7:00am to 5:00pm
Summary:
This individual is responsible for the design, monitoring and maintenance of ambulatory capacity management functions across the clinical enterprise. Scope includes enterprise-wide template development and template standards management for provider and ancillary schedules. The Analyst conducts periodic specialty-wide template reviews to ensure templates match demand, minimizes barriers and promotes patient access. The Analyst ensures patient centric access to services are delivered smoothly, efficiently, consistently, and timely. The Analyst collaborates with Contact Center leadership, clinical and operational managers to identify and proactively mitigate issues which create barriers to ambulatory access and patient flow. Works in a strong collaborative partnership with clinic operations, Revenue Management and IT.
Responsibilities:
EDUCATION
Bachelor's degree required; concentration in business, health services administration or related field preferred
EXPERIENCE
Two (2) years of related experience required in schedule templates development and scheduling guidelines
Epic Cadence Certification preferred at time of hire, required within first year of employment
KNOWLEDGE, SKILL AND ABILITY
Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures
Use appropriate interpersonal styles to establish relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions
Strong organizational and coordination skills
Ability to communicate professionally while maintaining confidence, confidentiality, integrity, and objectivity
Ensures that the customer perspective is a driving force behind business decisions and activities; create and implement service practices that meets customers' and own organization's needs
Maintains high energy and a positive attitude
Demonstrates diplomacy and patients while interacting with consumers and colleagues
Technological aptitude to master additional programs and technologies, including CRFM, telephony, Epic electronic health records, and other potential systems
WORKING CONDITIONS:
ENVIRONMENT
Some local travel is required
Normal heat, light space, and safe working environment; typical of most office jobs
REQNUMBER: 40585