TEKsystems is hiring: Technical Support Specialist in Miami

Technical Support Specialist

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Location: Miami, FL

Overview

Summary: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.

Responsibilities

• Assists users to resolve computer related problems such as inoperative hardware or software, including network connections.
• Hardware Support functions include end user support, desktop support, laptop support, visiting office setups, and mobile device support.
• Software support functions include troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
• Manage assets deployed and in inventory, maintain accurate Asset records and coordinate hardware moves, changes and exchanges.
• Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
• Assist with projects such hardware or software upgrades, office moves and special events.
• Manage and process Hardware warranty claims and issues with third party vendors.
• Document and maintain user request and incident records in IT Service Management System.
• Perform other duties as required.

Qualifications

• Bachelor’s degree or equivalent work experience.
• A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including supporting Windows-based computers, VoIP Telephony solutions, enterprise imaging solutions, Smartphones and Microsoft Office Applications.
• Experience supporting Windows 10 and Windows 11, remote access technology such as Citrix, and enterprise imaging solutions.

Preferred

• Law Firm or Professional Services experience.
• Certifications such as A+, ITIL, Microsoft Office Application.
• Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise.

Other Skills And Abilities

• Strong organizational skills, attention to detail, good judgment, communication skills, analytical and problem-solving skills, ability to work under pressure, manage multiple projects.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions.
• Life Insurance (Voluntary Life & AD&D).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

Fully onsite position in Miami, FL.

Application Deadline

This position is anticipated to close on Oct 24, 2025.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.