Jobs via Dice
Summary
The Technical Support Specialist provides Level II technical hardware and software support, resolving a wide variety of requests, inquiries and complaints using extensive knowledge of hardware and software. They work independently and as part of a team to deliver high‑quality service. Duties and Responsibilities
Assist users to resolve computer-related problems such as inoperative hardware or software, including network connections. Provide hardware support, including end‑user help, desktop/laptop support, office setups, mobile device support, imaging, preventative maintenance, and printer troubleshooting. Provide software support, troubleshooting applications, installing and configuring software, applying updates, and supporting third‑party applications in coordination with vendors. Manage deployed and inventory assets, maintain accurate asset records, coordinate hardware moves, changes and exchanges. Provide break/fix support for telephones, including handsets, cords and base units. Assist with projects such as hardware or software upgrades, office moves and special events. Manage and process hardware warranty claims and facilitate warranty repairs with third‑party vendors. Document and maintain user request and incident records in the IT Service Management System. Perform other duties as required. Qualifications
Education : Bachelor’s degree or equivalent work experience. Required Experience (minimum 2 years) : Direct and exceptional user support in a high‑performance culture, including: Support of Windows-based computers, including Microsoft Windows 10. Support of VoIP telephony solutions. Experience with enterprise imaging solutions for Windows-based computers. Support of smartphones (iPhone, Android). Support of Microsoft Office applications and remote access technologies such as Citrix. Preferred Experience
Law firm or professional services experience. A+, ITIL and Microsoft Office application certifications. Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise environment; experience deploying operating systems with SCCM. Other Skills and Abilities
Strong organizational skills. Strong attention to detail. Good judgment. Strong interpersonal communication skills. Strong analytical and problem‑solving skills. Ability to work harmoniously and effectively with others. Ability to preserve confidentiality and exercise discretion. Ability to work under pressure. Ability to manage multiple projects with competing deadlines and priorities. Pay & Benefits
The pay range for this position is $33.00 - $37.00/hr. Medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan; life insurance; short‑ and long‑term disability; HSA; transportation benefits; employee assistance program; PTO, vacation or sick leave. Workplace Type
This is a fully onsite position in Miami, FL. Application Deadline
This position is anticipated to close on Oct 24, 2025. About TEKsystems
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Technical Support Specialist provides Level II technical hardware and software support, resolving a wide variety of requests, inquiries and complaints using extensive knowledge of hardware and software. They work independently and as part of a team to deliver high‑quality service. Duties and Responsibilities
Assist users to resolve computer-related problems such as inoperative hardware or software, including network connections. Provide hardware support, including end‑user help, desktop/laptop support, office setups, mobile device support, imaging, preventative maintenance, and printer troubleshooting. Provide software support, troubleshooting applications, installing and configuring software, applying updates, and supporting third‑party applications in coordination with vendors. Manage deployed and inventory assets, maintain accurate asset records, coordinate hardware moves, changes and exchanges. Provide break/fix support for telephones, including handsets, cords and base units. Assist with projects such as hardware or software upgrades, office moves and special events. Manage and process hardware warranty claims and facilitate warranty repairs with third‑party vendors. Document and maintain user request and incident records in the IT Service Management System. Perform other duties as required. Qualifications
Education : Bachelor’s degree or equivalent work experience. Required Experience (minimum 2 years) : Direct and exceptional user support in a high‑performance culture, including: Support of Windows-based computers, including Microsoft Windows 10. Support of VoIP telephony solutions. Experience with enterprise imaging solutions for Windows-based computers. Support of smartphones (iPhone, Android). Support of Microsoft Office applications and remote access technologies such as Citrix. Preferred Experience
Law firm or professional services experience. A+, ITIL and Microsoft Office application certifications. Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise environment; experience deploying operating systems with SCCM. Other Skills and Abilities
Strong organizational skills. Strong attention to detail. Good judgment. Strong interpersonal communication skills. Strong analytical and problem‑solving skills. Ability to work harmoniously and effectively with others. Ability to preserve confidentiality and exercise discretion. Ability to work under pressure. Ability to manage multiple projects with competing deadlines and priorities. Pay & Benefits
The pay range for this position is $33.00 - $37.00/hr. Medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan; life insurance; short‑ and long‑term disability; HSA; transportation benefits; employee assistance program; PTO, vacation or sick leave. Workplace Type
This is a fully onsite position in Miami, FL. Application Deadline
This position is anticipated to close on Oct 24, 2025. About TEKsystems
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr