Hermès
Overview
The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as part of the New York Region. This position reports to the Senior Floor Director and works collaboratively with the sales team and support teams to enhance the client experience in a fast‑paced, luxury environment.
Responsibilities
Floor Ambassador – Day‑to‑day supervision, coaching, mentoring, and training of the selling team; lead by example and ensure excellent client service.
Manage Métier merchandising on the floor of responsibility; identify and address daily stock needs and communicate timely with the Managing Director, Operations Management team, and Merchant team.
Bi‑annual preparation and attendance for buy; ensure visual standards are met.
Team motivator and strategist – Identify a key Métier focus or Standard of Service each month; build contests, measurable selling campaigns, or similar to drive incremental improvement.
Consistent communication with the Managing Director and store management team; weekly reporting and presentation at leadership meetings including sales to plan, team highlights, and issues.
Coaching staff for improved performance; analyze productivity by Sales Associate, conduct monthly individual productivity meetings, set goals, and address all performance issues in a timely manner.
Prepare inventories and cycle counts; partner with the Operations Director to reconcile discrepancies.
Represent leadership of the entire store in the absence of the Managing Director; observe support team and Guard team productivity and adherence to policy.
Budget responsibility – P&L, meeting sales and budget plan, and adhering to payroll budget; also responsible for shrinkage and loss prevention company goals.
Qualifications
Minimum 3 years prior store management experience, or flag‑ship Assistant Store Manager experience.
Previous buying experience relative to floor responsibility.
Individual management of multi‑person teams.
Prior reporting functions to executive management and merchant levels.
Bachelor’s Degree preferred.
Managing people and projects, a good team leader, and motivational mentor.
Creativity within effective business management and growth.
Detailed, diligent, thorough, reliable, effective time management skills are KEY.
Effective decision‑making skills.
Proficient at presentations, store meetings, commercial director, and executive visits.
Working knowledge of Excel, Lotus Notes, Microsoft Office, PowerPoint (preferred).
Comfortable with calculations and formulas.
Need to be a critical and creative thinker.
Even tempered and ability to continuously multi‑task.
Managing stress and coaching through conflict when needed.
Resolution on store issues by floor, and in total when manager on duty.
Experience working with public and independently satisfy client requests.
Prioritize tasks and communicate time‑sensitive information to appropriate parties.
Keen eye to product and future trends needed for buying responsibility.
Must be extremely professional and able to interact with all levels of management and the public.
Knowledge of French language helpful.
Travel required, 3‑5 weeks annually to Paris.
Benefits
Commission and bonus incentives based on sales performance.
Medical, Dental, Vision.
Life Insurance and Disability.
Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
Paid parental leave and transition time.
401(k) and Roth retirement plan with company matching and profit sharing.
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
Product discount and EAP resources.
Access to Calm App, Health Advocate, Family Building Support, and more!
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Responsibilities
Floor Ambassador – Day‑to‑day supervision, coaching, mentoring, and training of the selling team; lead by example and ensure excellent client service.
Manage Métier merchandising on the floor of responsibility; identify and address daily stock needs and communicate timely with the Managing Director, Operations Management team, and Merchant team.
Bi‑annual preparation and attendance for buy; ensure visual standards are met.
Team motivator and strategist – Identify a key Métier focus or Standard of Service each month; build contests, measurable selling campaigns, or similar to drive incremental improvement.
Consistent communication with the Managing Director and store management team; weekly reporting and presentation at leadership meetings including sales to plan, team highlights, and issues.
Coaching staff for improved performance; analyze productivity by Sales Associate, conduct monthly individual productivity meetings, set goals, and address all performance issues in a timely manner.
Prepare inventories and cycle counts; partner with the Operations Director to reconcile discrepancies.
Represent leadership of the entire store in the absence of the Managing Director; observe support team and Guard team productivity and adherence to policy.
Budget responsibility – P&L, meeting sales and budget plan, and adhering to payroll budget; also responsible for shrinkage and loss prevention company goals.
Qualifications
Minimum 3 years prior store management experience, or flag‑ship Assistant Store Manager experience.
Previous buying experience relative to floor responsibility.
Individual management of multi‑person teams.
Prior reporting functions to executive management and merchant levels.
Bachelor’s Degree preferred.
Managing people and projects, a good team leader, and motivational mentor.
Creativity within effective business management and growth.
Detailed, diligent, thorough, reliable, effective time management skills are KEY.
Effective decision‑making skills.
Proficient at presentations, store meetings, commercial director, and executive visits.
Working knowledge of Excel, Lotus Notes, Microsoft Office, PowerPoint (preferred).
Comfortable with calculations and formulas.
Need to be a critical and creative thinker.
Even tempered and ability to continuously multi‑task.
Managing stress and coaching through conflict when needed.
Resolution on store issues by floor, and in total when manager on duty.
Experience working with public and independently satisfy client requests.
Prioritize tasks and communicate time‑sensitive information to appropriate parties.
Keen eye to product and future trends needed for buying responsibility.
Must be extremely professional and able to interact with all levels of management and the public.
Knowledge of French language helpful.
Travel required, 3‑5 weeks annually to Paris.
Benefits
Commission and bonus incentives based on sales performance.
Medical, Dental, Vision.
Life Insurance and Disability.
Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
Paid parental leave and transition time.
401(k) and Roth retirement plan with company matching and profit sharing.
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
Product discount and EAP resources.
Access to Calm App, Health Advocate, Family Building Support, and more!
#J-18808-Ljbffr