Hermès
Floor Director, Miami
– Hermès
Overview The Hermès Miami Boutique re‑opened in 2013 and focuses on providing extraordinary service to clients as part of the Southern Region. The Floor Director reports to the Managing Director and will work collaboratively with the sales team and support teams to support the client experience in a fast‑paced luxury environment.
Responsibilities
Team leadership, floor presence, and hands‑on Métier management with balanced attention to all teams and floors.
Responsible for achievement of Floor Group Métier Sales volume and Selling Team total goaled volume; participation in bi‑annual Podium buys.
Floor Ambassador: supervise, coach, mentor, and train selling team; ensure excellent client service.
Manage Métier merchandising; identify and address daily stock needs; communicate timely with Managing Director, Operations, and Merchant teams.
Ensure visual standards and preparation of buy for corresponding areas.
Monthly identify a key Métier focus or Standard of Service; build contests, measurable selling campaigns to bring incremental improvement.
Weekly reporting and presentation at Leadership meetings: sales to plan, team highlights, issues, analysis, and strategy.
Coaching staff for improved performance; conduct monthly Individual Productivity meetings; write annual performance appraisals.
Prepare inventories and cycle counts; reconcile discrepancies with Operations Director.
Represent store leadership in absence of Managing Director; observe support and Guard team productivity.
P&L responsibility and meeting sales and budget plan; manage payroll budget, shrinkage, and loss‑prevention goals.
Decision making on store issues by floor and overall when on duty.
Qualifications
Minimum 3 years Store Management experience or flagship Assistant Store Manager experience.
Previous buying experience relative to Floor responsibility.
Individual management of multi‑person teams.
Prior reporting to Executive management and Merchant levels.
Bachelor’s Degree preferred.
Strong people, project, leadership, and motivational mentorship skills.
Creativity within effective business management and growth.
Highly detailed, diligent, reliable, effective time‑management skills.
Effective decision‑making skills; proficiency in presentations and store meetings.
Working knowledge of Excel, Lotus Notes, Microsoft Office, PowerPoint.
Comfortable with calculations and formulas.
Critical and creative thinker; even‑tempered; multi‑tasking.
Managing stress and coaching through conflict.
Resolution of store issues by floor and in total when manager on duty.
Experience with public client requests and independently satisfying them.
Prioritize tasks and communicate time‑sensitive information.
Keen eye for product and future trends for buying.
Extremely professional and able to interact with all levels of management and the public.
French language knowledge helpful.
Travel required: 3–5 weeks annually to Paris.
Salary Range: $99,155.47 – $117,183.73 annually (actual rates determined by location, experience).
Benefits
Commission and bonus incentives based on sales performance.
Medical, Dental, Vision, Life Insurance, and Disability coverage.
Paid time off: annual vacation 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time.
Paid parental leave and transition time.
401(k) and Roth Retirement plan with company matching and profit sharing.
Various voluntary benefits: flexible spending accounts, fitness reimbursement, voluntary life insurance.
Product discount and EAP resources.
Access to Calm App, Health Advocate, Family Building Support, and more.
Company Information Since 1837, Hermès has remained faithful to its artisan business model and values. The brand operates 310 stores in 49 countries and employs over 15,000 people worldwide. We are a family‑owned company dedicated to sustainable and responsible development. See “Footsteps Across the World” on our website for more.
Equal‑Opportunity Employment Hermès of Paris, Inc. is an equal‑opportunity workplace. We hire based on merit and job performance without discrimination on race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by law. We provide reasonable accommodations to qualified individuals with disabilities.
Contact We do not accept applications via email at ccpa@hermes.com.
#J-18808-Ljbffr
– Hermès
Overview The Hermès Miami Boutique re‑opened in 2013 and focuses on providing extraordinary service to clients as part of the Southern Region. The Floor Director reports to the Managing Director and will work collaboratively with the sales team and support teams to support the client experience in a fast‑paced luxury environment.
Responsibilities
Team leadership, floor presence, and hands‑on Métier management with balanced attention to all teams and floors.
Responsible for achievement of Floor Group Métier Sales volume and Selling Team total goaled volume; participation in bi‑annual Podium buys.
Floor Ambassador: supervise, coach, mentor, and train selling team; ensure excellent client service.
Manage Métier merchandising; identify and address daily stock needs; communicate timely with Managing Director, Operations, and Merchant teams.
Ensure visual standards and preparation of buy for corresponding areas.
Monthly identify a key Métier focus or Standard of Service; build contests, measurable selling campaigns to bring incremental improvement.
Weekly reporting and presentation at Leadership meetings: sales to plan, team highlights, issues, analysis, and strategy.
Coaching staff for improved performance; conduct monthly Individual Productivity meetings; write annual performance appraisals.
Prepare inventories and cycle counts; reconcile discrepancies with Operations Director.
Represent store leadership in absence of Managing Director; observe support and Guard team productivity.
P&L responsibility and meeting sales and budget plan; manage payroll budget, shrinkage, and loss‑prevention goals.
Decision making on store issues by floor and overall when on duty.
Qualifications
Minimum 3 years Store Management experience or flagship Assistant Store Manager experience.
Previous buying experience relative to Floor responsibility.
Individual management of multi‑person teams.
Prior reporting to Executive management and Merchant levels.
Bachelor’s Degree preferred.
Strong people, project, leadership, and motivational mentorship skills.
Creativity within effective business management and growth.
Highly detailed, diligent, reliable, effective time‑management skills.
Effective decision‑making skills; proficiency in presentations and store meetings.
Working knowledge of Excel, Lotus Notes, Microsoft Office, PowerPoint.
Comfortable with calculations and formulas.
Critical and creative thinker; even‑tempered; multi‑tasking.
Managing stress and coaching through conflict.
Resolution of store issues by floor and in total when manager on duty.
Experience with public client requests and independently satisfying them.
Prioritize tasks and communicate time‑sensitive information.
Keen eye for product and future trends for buying.
Extremely professional and able to interact with all levels of management and the public.
French language knowledge helpful.
Travel required: 3–5 weeks annually to Paris.
Salary Range: $99,155.47 – $117,183.73 annually (actual rates determined by location, experience).
Benefits
Commission and bonus incentives based on sales performance.
Medical, Dental, Vision, Life Insurance, and Disability coverage.
Paid time off: annual vacation 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time.
Paid parental leave and transition time.
401(k) and Roth Retirement plan with company matching and profit sharing.
Various voluntary benefits: flexible spending accounts, fitness reimbursement, voluntary life insurance.
Product discount and EAP resources.
Access to Calm App, Health Advocate, Family Building Support, and more.
Company Information Since 1837, Hermès has remained faithful to its artisan business model and values. The brand operates 310 stores in 49 countries and employs over 15,000 people worldwide. We are a family‑owned company dedicated to sustainable and responsible development. See “Footsteps Across the World” on our website for more.
Equal‑Opportunity Employment Hermès of Paris, Inc. is an equal‑opportunity workplace. We hire based on merit and job performance without discrimination on race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by law. We provide reasonable accommodations to qualified individuals with disabilities.
Contact We do not accept applications via email at ccpa@hermes.com.
#J-18808-Ljbffr