athenahealth
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity
Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Flexible work arrangements to promote work-life balance Comprehensive health and financial benefits, along with unique perks such as tuition assistance and employee resource groups Chance to make a positive impact on customer satisfaction and retention Engage in a mission-driven culture focused on inclusiveness and innovation What to Expect (Job Responsibilities)
Proactively coach and enable customers to achieve optimal performance on the employer's platform Create and implement success plans that align with customers' business goals Build and maintain strong relationships with customer leadership and stakeholders Monitor customer satisfaction, identify risks, and initiate appropriate mitigations Drive outstanding customer experiences by resolving issues quickly and efficiently What is Required (Qualifications)
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, or a related field 5–7 years of related professional experience, ideally within healthcare or a closely aligned industry Executive-level communication and interpersonal skills, with conflict resolution capabilities Direct experience with revenue cycle management at a healthcare-related practice or company is a strong plus Ability to travel as needed, typically 20% or less How to Stand Out (Preferred Qualifications)
Familiarity or experience working in established medical specialties such as pediatrics, family medicine, or behavioral health Strong customer service mindset and high emotional intelligence Proactive and high-energy work style Ability to efficiently manage and prioritize work across multiple accounts Experience in project management and cross-departmental collaboration Candidate Privacy & Equal‑Opportunity Statement
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #HealthcareTechnology #CustomerSuccess #CareerOpportunity #WorkLifeBalance #Innovation
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Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Flexible work arrangements to promote work-life balance Comprehensive health and financial benefits, along with unique perks such as tuition assistance and employee resource groups Chance to make a positive impact on customer satisfaction and retention Engage in a mission-driven culture focused on inclusiveness and innovation What to Expect (Job Responsibilities)
Proactively coach and enable customers to achieve optimal performance on the employer's platform Create and implement success plans that align with customers' business goals Build and maintain strong relationships with customer leadership and stakeholders Monitor customer satisfaction, identify risks, and initiate appropriate mitigations Drive outstanding customer experiences by resolving issues quickly and efficiently What is Required (Qualifications)
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, or a related field 5–7 years of related professional experience, ideally within healthcare or a closely aligned industry Executive-level communication and interpersonal skills, with conflict resolution capabilities Direct experience with revenue cycle management at a healthcare-related practice or company is a strong plus Ability to travel as needed, typically 20% or less How to Stand Out (Preferred Qualifications)
Familiarity or experience working in established medical specialties such as pediatrics, family medicine, or behavioral health Strong customer service mindset and high emotional intelligence Proactive and high-energy work style Ability to efficiently manage and prioritize work across multiple accounts Experience in project management and cross-departmental collaboration Candidate Privacy & Equal‑Opportunity Statement
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #HealthcareTechnology #CustomerSuccess #CareerOpportunity #WorkLifeBalance #Innovation
#J-18808-Ljbffr