RLDatix
Why consider this opportunity
Opportunity for career advancement and growth within the organization
Comprehensive benefits package including health, dental, vision, life, and disability insurance
Flexible work arrangements with hybrid or remote options
Chance to work with a global team dedicated to improving healthcare standards
Engaging role that contributes to customer satisfaction and retention
Responsibilities
Build and maintain trusted, long-term customer relationships on behalf of the employer
Develop and manage success plans in collaboration with the account team using objective data
Measure and analyze Customer Satisfaction (CSAT) to identify trends and implement corrective actions
Proactively manage customer communications, tailoring information to meet specific needs
Drive adoption of solutions by sharing usage data and promoting relevant events
Qualifications
5+ years of experience in an Enterprise Customer Success role within a Healthcare SaaS company
Proven success in managing customer engagement and optimizing usage and outcomes
In-depth knowledge of leveraging data to drive customer insights and business decisions
Ability to navigate ambiguity and adapt to rapidly changing priorities
Strong interest in building long-term relationships with customers
Preferred Qualifications
Experience in a fast-paced, evolving team environment
Proven track record of achieving significant improvements in customer satisfaction metrics
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerOpportunity #EmployeeWellness
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Opportunity for career advancement and growth within the organization
Comprehensive benefits package including health, dental, vision, life, and disability insurance
Flexible work arrangements with hybrid or remote options
Chance to work with a global team dedicated to improving healthcare standards
Engaging role that contributes to customer satisfaction and retention
Responsibilities
Build and maintain trusted, long-term customer relationships on behalf of the employer
Develop and manage success plans in collaboration with the account team using objective data
Measure and analyze Customer Satisfaction (CSAT) to identify trends and implement corrective actions
Proactively manage customer communications, tailoring information to meet specific needs
Drive adoption of solutions by sharing usage data and promoting relevant events
Qualifications
5+ years of experience in an Enterprise Customer Success role within a Healthcare SaaS company
Proven success in managing customer engagement and optimizing usage and outcomes
In-depth knowledge of leveraging data to drive customer insights and business decisions
Ability to navigate ambiguity and adapt to rapidly changing priorities
Strong interest in building long-term relationships with customers
Preferred Qualifications
Experience in a fast-paced, evolving team environment
Proven track record of achieving significant improvements in customer satisfaction metrics
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerOpportunity #EmployeeWellness
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr