athenahealth
Employer Industry: Healthcare Technology
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Work remotely or from any of the employer's U.S. offices
Supportive and collaborative work environment with a focus on employee wellbeing
Comprehensive health and financial benefits, including commuter support and tuition assistance
Chance to work in a diverse and inclusive culture committed to making healthcare smarter
Engage in innovative projects that transform the healthcare ecosystem
Responsibilities
Proactively coach and advise customers to optimize performance on the employer's platform
Create and implement success plans tailored to each customer's business goals
Build and maintain strong relationships with customer leadership and decision-makers
Analyze performance data to provide strategic guidance and actionable insights to clients
Drive issue resolution and enhance customer experience through effective communication and project management
Qualifications
Bachelor's degree preferred
5–10+ years of experience in customer success, account management, or revenue cycle consulting
Deep understanding of revenue cycle operations and workflows
Experience with healthcare technology platforms such as athenahealth, EPIC, or Cerner
Strong communication and interpersonal skills, with the ability to navigate conflict effectively
Preferred Qualifications
Specialty knowledge in Orthopedics, Pediatrics, or Women's Health
Familiarity with Salesforce and Gainsight
Proven ability to work independently and as part of a cross-functional team
Experience in executive-level communication and relationship management
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveCulture
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Work remotely or from any of the employer's U.S. offices
Supportive and collaborative work environment with a focus on employee wellbeing
Comprehensive health and financial benefits, including commuter support and tuition assistance
Chance to work in a diverse and inclusive culture committed to making healthcare smarter
Engage in innovative projects that transform the healthcare ecosystem
Responsibilities
Proactively coach and advise customers to optimize performance on the employer's platform
Create and implement success plans tailored to each customer's business goals
Build and maintain strong relationships with customer leadership and decision-makers
Analyze performance data to provide strategic guidance and actionable insights to clients
Drive issue resolution and enhance customer experience through effective communication and project management
Qualifications
Bachelor's degree preferred
5–10+ years of experience in customer success, account management, or revenue cycle consulting
Deep understanding of revenue cycle operations and workflows
Experience with healthcare technology platforms such as athenahealth, EPIC, or Cerner
Strong communication and interpersonal skills, with the ability to navigate conflict effectively
Preferred Qualifications
Specialty knowledge in Orthopedics, Pediatrics, or Women's Health
Familiarity with Salesforce and Gainsight
Proven ability to work independently and as part of a cross-functional team
Experience in executive-level communication and relationship management
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveCulture
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr