Boise Cascade Company
Millwork IT Software Specialist
Front-line Software support position for MWD and Paradigm configurator software. This person would be an expert on how to use all areas of the Software from an end-user perspective and be able to train users on current SOPs and processes. This position would support and interact with all Boise Cascade MW branches (non-BROSCO).
Responsibilities
Field support phone calls and emails from both External Dealer customers and Internal Branch customers
Process ongoing software maintenance needs for Customers and Users
Determine software issues and elevate to development personnel as needed
Manage and maintain Software Team ticket solution
Build and maintain Software usage SOPs
Perform ongoing and project based Software Testing
Responsive to internal and external customer needs
Embrace and support all our core values
Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement
Perform other duties and responsibilities as assigned
Business travel is required
Qualifications Basic Qualifications:
College degree, or equivalent work experience in related job function.
Preferred Qualifications:
Role may require technical certification.
About Boise Cascade Boise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. Today we're one of the largest manufacturers of plywood and engineered wood products in North America – and the only wholesale stocking distributor for building products that can service the entire United States. Because our business is built on relationships, our associates are critical to our success. And we're committed to investing in them. That's why we offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well-being, career and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards.
Our Benefits
Medical + Prescription Drug
Dental + Vision
Flexible Spending Accounts (Healthcare + Dependent Care)
401(k) Retirement Savings with company contribution
Paid Time Off (20 days per year)
Paid Holidays (10 per year)
Paid Parental Leave (6 weeks)
Life Insurance
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Wholesale Building Materials
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Responsibilities
Field support phone calls and emails from both External Dealer customers and Internal Branch customers
Process ongoing software maintenance needs for Customers and Users
Determine software issues and elevate to development personnel as needed
Manage and maintain Software Team ticket solution
Build and maintain Software usage SOPs
Perform ongoing and project based Software Testing
Responsive to internal and external customer needs
Embrace and support all our core values
Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement
Perform other duties and responsibilities as assigned
Business travel is required
Qualifications Basic Qualifications:
College degree, or equivalent work experience in related job function.
Preferred Qualifications:
Role may require technical certification.
About Boise Cascade Boise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. Today we're one of the largest manufacturers of plywood and engineered wood products in North America – and the only wholesale stocking distributor for building products that can service the entire United States. Because our business is built on relationships, our associates are critical to our success. And we're committed to investing in them. That's why we offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well-being, career and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards.
Our Benefits
Medical + Prescription Drug
Dental + Vision
Flexible Spending Accounts (Healthcare + Dependent Care)
401(k) Retirement Savings with company contribution
Paid Time Off (20 days per year)
Paid Holidays (10 per year)
Paid Parental Leave (6 weeks)
Life Insurance
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Wholesale Building Materials
#J-18808-Ljbffr