Wayfair
Senior Analyst, Customer Journey Optimization
Join to apply for the Senior Analyst, Customer Journey Optimization role at Wayfair. Base pay range: $104,500.00/yr - $118,250.00/yr. Must be onsite in Boston, MA (Monday‑Thursday). At this time, Wayfair does not provide sponsorship for employment authorization for this position. What You’ll Do
Translate complex business problems into actionable work streams through data‑driven modeling and analysis. Conduct deep dives to identify customer and agent pain points and uncover opportunities for improvement. Stay current on industry trends, competitor strategies, and product innovations to benchmark and elevate Wayfair Service. Partner with cross‑functional stakeholders to design and implement initiatives that enhance Customer Service operations. Lead multiple high‑impact projects from inception to completion. Present clear, actionable recommendations to stakeholders and senior leadership. Proactively identify and drive process, policy, and business improvements that deliver measurable impact. Analyze large, complex datasets; develop decision models; and generate insights to guide strategic decisions. Build models to quantify the impact of proposed solutions or new ideas. Create compelling visualizations, dashboards, and reports to translate insights into accessible narratives. Continuously improve analysis processes to keep pace with Wayfair’s rapid growth and evolving needs. What You’ll Need
BA/BS in a quantitative field with a strong academic record; MS in Business, Mathematics, or Analytics preferred. Passion for solving complex business challenges, from problem definition to analysis to storytelling. Strong written and verbal communication skills, with the ability to translate sophisticated analyses into clear, persuasive business narratives. Comfort working with incomplete or imperfect data, demonstrating resourcefulness and creativity in problem‑solving. Proven experience collaborating across functions to deliver measurable business impact. Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI); familiarity with Python is a plus. Skill in developing intuitive, business‑focused visualizations and dashboards. Working knowledge of statistics and the ability to interpret outputs across diverse data science models. Wayfair is an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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Join to apply for the Senior Analyst, Customer Journey Optimization role at Wayfair. Base pay range: $104,500.00/yr - $118,250.00/yr. Must be onsite in Boston, MA (Monday‑Thursday). At this time, Wayfair does not provide sponsorship for employment authorization for this position. What You’ll Do
Translate complex business problems into actionable work streams through data‑driven modeling and analysis. Conduct deep dives to identify customer and agent pain points and uncover opportunities for improvement. Stay current on industry trends, competitor strategies, and product innovations to benchmark and elevate Wayfair Service. Partner with cross‑functional stakeholders to design and implement initiatives that enhance Customer Service operations. Lead multiple high‑impact projects from inception to completion. Present clear, actionable recommendations to stakeholders and senior leadership. Proactively identify and drive process, policy, and business improvements that deliver measurable impact. Analyze large, complex datasets; develop decision models; and generate insights to guide strategic decisions. Build models to quantify the impact of proposed solutions or new ideas. Create compelling visualizations, dashboards, and reports to translate insights into accessible narratives. Continuously improve analysis processes to keep pace with Wayfair’s rapid growth and evolving needs. What You’ll Need
BA/BS in a quantitative field with a strong academic record; MS in Business, Mathematics, or Analytics preferred. Passion for solving complex business challenges, from problem definition to analysis to storytelling. Strong written and verbal communication skills, with the ability to translate sophisticated analyses into clear, persuasive business narratives. Comfort working with incomplete or imperfect data, demonstrating resourcefulness and creativity in problem‑solving. Proven experience collaborating across functions to deliver measurable business impact. Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI); familiarity with Python is a plus. Skill in developing intuitive, business‑focused visualizations and dashboards. Working knowledge of statistics and the ability to interpret outputs across diverse data science models. Wayfair is an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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