First Bank & Trust
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Retail Banking Supervisor
role at
First Bank & Trust .
Job Description
The person will lead and develop a team that embodies the service culture principles while also strategizing to meet and exceed branch and organizational goals. In addition, the person will create and lead a customer‑centric and efficient approach to daily teller line branch operations while maintaining client relationships and proactively developing new opportunities that put people first. The person should possess a strong knowledge base of banking principles that aids in satisfying client needs and creating profitable relationships for the bank.
Qualifications
Minimum of a bachelor’s degree plus three years of related experience or the equivalent. Proven leadership skills demonstrating assertiveness, integrity, empathy, agility, creativity, decisiveness, self‑awareness, and gratitude. Strong written and verbal communication, active listening, and facilitation ability. Solutions‑driven problem‑solving with the capacity to provide sound advice to staff, clients, and colleagues. Genuine personable, collaborative, and committed to nurturing team strengths and talents.
Principal Responsibilities
Lead the team and develop an atmosphere of teamwork, open communication, and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities effectively and progressively.
Manage daily branch teller line operations to ensure professionalism, consistency, and efficiency while building accountability within each team member.
Consistently monitor teller line‑related procedures and expectations, including regular quality control checks and cash counts. Conduct quarterly reviews and assure compliance with all branch audit requirements, providing training on updates and changes accordingly.
Ensure a positive environment that encourages staff growth, feedback, and engagement while cultivating the embracement of FBT’s mission and values.
Exemplify superior service that satisfies the wants and needs of the bank’s clients and guests, providing them with an experience indicative of FBT’s culture and commitment to the communities we serve.
Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk.
Anticipate needs and advise clients on solutions that personally benefit them.
Be an expert and educate clients in the bank’s suite of products, services, and processes that meet both client and community needs.
Proactively seek direction from the Branch Manager to ensure daily teller line operations align with organizational goals. In addition, be persistent in building strong internal relationships, collaborating often with colleagues inside and outside the Retail business line to meet client needs, branch and organizational growth efforts.
Seek and sustain community involvement.
Follow Loan Policy and Guidelines when originating, underwriting, and closing consumer and business loans.
Act in accordance with FBT policies and procedures as set forth in the employee handbook.
Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.
Compensation Grade
Salary Grade 5
First Bank & Trust is an Equal Opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com.
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Retail Banking Supervisor
role at
First Bank & Trust .
Job Description
The person will lead and develop a team that embodies the service culture principles while also strategizing to meet and exceed branch and organizational goals. In addition, the person will create and lead a customer‑centric and efficient approach to daily teller line branch operations while maintaining client relationships and proactively developing new opportunities that put people first. The person should possess a strong knowledge base of banking principles that aids in satisfying client needs and creating profitable relationships for the bank.
Qualifications
Minimum of a bachelor’s degree plus three years of related experience or the equivalent. Proven leadership skills demonstrating assertiveness, integrity, empathy, agility, creativity, decisiveness, self‑awareness, and gratitude. Strong written and verbal communication, active listening, and facilitation ability. Solutions‑driven problem‑solving with the capacity to provide sound advice to staff, clients, and colleagues. Genuine personable, collaborative, and committed to nurturing team strengths and talents.
Principal Responsibilities
Lead the team and develop an atmosphere of teamwork, open communication, and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities effectively and progressively.
Manage daily branch teller line operations to ensure professionalism, consistency, and efficiency while building accountability within each team member.
Consistently monitor teller line‑related procedures and expectations, including regular quality control checks and cash counts. Conduct quarterly reviews and assure compliance with all branch audit requirements, providing training on updates and changes accordingly.
Ensure a positive environment that encourages staff growth, feedback, and engagement while cultivating the embracement of FBT’s mission and values.
Exemplify superior service that satisfies the wants and needs of the bank’s clients and guests, providing them with an experience indicative of FBT’s culture and commitment to the communities we serve.
Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk.
Anticipate needs and advise clients on solutions that personally benefit them.
Be an expert and educate clients in the bank’s suite of products, services, and processes that meet both client and community needs.
Proactively seek direction from the Branch Manager to ensure daily teller line operations align with organizational goals. In addition, be persistent in building strong internal relationships, collaborating often with colleagues inside and outside the Retail business line to meet client needs, branch and organizational growth efforts.
Seek and sustain community involvement.
Follow Loan Policy and Guidelines when originating, underwriting, and closing consumer and business loans.
Act in accordance with FBT policies and procedures as set forth in the employee handbook.
Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.
Compensation Grade
Salary Grade 5
First Bank & Trust is an Equal Opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com.
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