Diana Health
About Diana Health
Diana Health is a high‑growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!
Role Description The Director of Operations Innovation & Business Operations is a strategic, execution‑oriented leader who directly partners with the President/COO to drive operational excellence, performance, and growth across a growing network of clinical/healthcare‑service sites. This role balances strategic insight with hands‑on execution, ensuring alignment across product, field operations, and central functions to remove bottlenecks, improve efficiency, and deliver measurable impact.
You’ll bring a consultative, analytical mindset rooted in real operational execution—especially relevant in healthcare environments—with the skills and presence to translate strategy into action and keep leaders accountable to key metrics.
Process Development & Scalability
Build and embed cross‑functional processes that elevate current operations and support long‑term growth
Design operational management systems that drive financial performance, KPIs, and accountability across regions
Ensure adoption and sustainability of management practices (dashboards, scorecards, operations reviews)
Act as a proxy to the COO for execution of initiatives aligned with organizational priorities
Product → Operations Integration
Bridge product and operations to ensure smooth implementation and measurable value
Translate product initiatives into operational workflows; support regional teams in adoption
Monitor post‑launch success and maintain high ROI and “stickiness”
Field Operations Support
Partner with regional leaders to identify, prioritize, and fix site‑level inefficiencies or variation
Implement process improvements targeting consistency, quality, and patient experience
Provide hands‑on support to diagnose root causes and accelerate local execution
Performance Management & Operational Rhythm
Set and maintain regular cadence (weekly / monthly / quarterly) to track performance across clinical, financial, and operational metrics
Use dashboards and reports to spot trends, risks, and opportunities for action
Assist regional and functional leaders in performance improvement plans
Support preparation of executive/board updates grounded in data
Strategy Execution & Prioritization
Collaborate with the COO to define, sequence, and prioritize initiatives across operations
Translate strategic goals into actionable plans, monitor progress, and hold teams accountable
Lead cross‑functional projects—especially ones tied to product, program, and process innovation
Problem Solving & Special Projects
Lead or support high‑impact projects to enhance consistency, quality, scalability, and patient experience
Dive into bottlenecks: analyze root causes and propose/execute both short‑ and long‑term solutions
Act as a trusted thought partner to the COO, Regional Directors, and senior leadership
Team Enablement & Communication
Ensure alignment and clear communication across operations leadership and site teams
Create systems to track decisions, next steps, and accountability across initiatives
Build and nurture a culture of continuous improvement, operational discipline, and execution excellence
Qualifications
Bachelor’s degree required; Master’s degree (MBA, MHA, or similar) strongly preferred.
4-5 years of progressive experience in operations, consulting, or strategy, with a strong preference for healthcare services experience.
Demonstrated success in designing and executing cross‑functional processes that improve operational performance and scalability.
Experience working within or consulting for matrixed organizations, with a track record of building alignment and driving change across diverse teams.
Strong analytical and problem‑solving skills; ability to turn complex challenges into actionable, results‑driven solutions.
Excellent communication and interpersonal skills; comfortable interacting with leaders at all levels of the organization.
Ideal Candidate Profile
Former management consultant or operator with a deep understanding of business operations and transformation.
Highly process‑oriented with a bias for execution and continuous improvement.
Effective problem solver with the ability to move quickly from strategy to action.
Able to lead through influence in a matrixed organization—building consensus, fostering collaboration, and driving accountability.
Operates with humility, adaptability, and a strong sense of ownership.
Able to consistently operate with professionalism, executive presence, and alignment with organizational values
Benefits
Competitive compensation
Medical, dental, and vision insurance, with an HSA/FSA option
401(k) with employer match
Paid time off
Paid parental leave
Diana Health Culture
Having a growth mindset and striving for continuous learning and improvement
Positive, can do / how can I help attitude
Empathy for our team and our clients
Taking ownership and driving to results
Being scrappy and resourceful
#J-18808-Ljbffr
We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!
Role Description The Director of Operations Innovation & Business Operations is a strategic, execution‑oriented leader who directly partners with the President/COO to drive operational excellence, performance, and growth across a growing network of clinical/healthcare‑service sites. This role balances strategic insight with hands‑on execution, ensuring alignment across product, field operations, and central functions to remove bottlenecks, improve efficiency, and deliver measurable impact.
You’ll bring a consultative, analytical mindset rooted in real operational execution—especially relevant in healthcare environments—with the skills and presence to translate strategy into action and keep leaders accountable to key metrics.
Process Development & Scalability
Build and embed cross‑functional processes that elevate current operations and support long‑term growth
Design operational management systems that drive financial performance, KPIs, and accountability across regions
Ensure adoption and sustainability of management practices (dashboards, scorecards, operations reviews)
Act as a proxy to the COO for execution of initiatives aligned with organizational priorities
Product → Operations Integration
Bridge product and operations to ensure smooth implementation and measurable value
Translate product initiatives into operational workflows; support regional teams in adoption
Monitor post‑launch success and maintain high ROI and “stickiness”
Field Operations Support
Partner with regional leaders to identify, prioritize, and fix site‑level inefficiencies or variation
Implement process improvements targeting consistency, quality, and patient experience
Provide hands‑on support to diagnose root causes and accelerate local execution
Performance Management & Operational Rhythm
Set and maintain regular cadence (weekly / monthly / quarterly) to track performance across clinical, financial, and operational metrics
Use dashboards and reports to spot trends, risks, and opportunities for action
Assist regional and functional leaders in performance improvement plans
Support preparation of executive/board updates grounded in data
Strategy Execution & Prioritization
Collaborate with the COO to define, sequence, and prioritize initiatives across operations
Translate strategic goals into actionable plans, monitor progress, and hold teams accountable
Lead cross‑functional projects—especially ones tied to product, program, and process innovation
Problem Solving & Special Projects
Lead or support high‑impact projects to enhance consistency, quality, scalability, and patient experience
Dive into bottlenecks: analyze root causes and propose/execute both short‑ and long‑term solutions
Act as a trusted thought partner to the COO, Regional Directors, and senior leadership
Team Enablement & Communication
Ensure alignment and clear communication across operations leadership and site teams
Create systems to track decisions, next steps, and accountability across initiatives
Build and nurture a culture of continuous improvement, operational discipline, and execution excellence
Qualifications
Bachelor’s degree required; Master’s degree (MBA, MHA, or similar) strongly preferred.
4-5 years of progressive experience in operations, consulting, or strategy, with a strong preference for healthcare services experience.
Demonstrated success in designing and executing cross‑functional processes that improve operational performance and scalability.
Experience working within or consulting for matrixed organizations, with a track record of building alignment and driving change across diverse teams.
Strong analytical and problem‑solving skills; ability to turn complex challenges into actionable, results‑driven solutions.
Excellent communication and interpersonal skills; comfortable interacting with leaders at all levels of the organization.
Ideal Candidate Profile
Former management consultant or operator with a deep understanding of business operations and transformation.
Highly process‑oriented with a bias for execution and continuous improvement.
Effective problem solver with the ability to move quickly from strategy to action.
Able to lead through influence in a matrixed organization—building consensus, fostering collaboration, and driving accountability.
Operates with humility, adaptability, and a strong sense of ownership.
Able to consistently operate with professionalism, executive presence, and alignment with organizational values
Benefits
Competitive compensation
Medical, dental, and vision insurance, with an HSA/FSA option
401(k) with employer match
Paid time off
Paid parental leave
Diana Health Culture
Having a growth mindset and striving for continuous learning and improvement
Positive, can do / how can I help attitude
Empathy for our team and our clients
Taking ownership and driving to results
Being scrappy and resourceful
#J-18808-Ljbffr