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Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Software Development Pay and Benefits
Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well‑being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). Impact you will have in this role
DTCC leverages event and alert management systems integrated with tools like ServiceNow and PagerDuty, to monitor our infrastructure in real‑time and detect anomalies and elevate them to the correct support teams that will then review and take either reactive or proactive action for incident resolution. This role in Event and Alert Mgmt. is crucial for bridging the gap between IT and business. This position ensures clear and comprehensive technical writing, oversees IT Observability UAT and ETE testing, and documents user requirements and journeys to optimize the end‑user experience. A key responsibility also includes creating job aids and governance documentation to support organizational standards and practices. Additionally, the role fosters team collaboration and coordination, which is vital for successful project execution. Primary Responsibilities
Develop and maintain technical documentation, job aids, and governance materials (standards, policies, procedures) to support cross‑functional clarity and compliance. Lead and manage User Acceptance Testing (UAT) and End‑to‑End (ETE) testing for Event Management and Observability platforms to ensure system reliability and performance. Translate user requirements and journeys into actionable documentation to enhance user experience and system design. Facilitate cross‑departmental coordination, resolve conflicts, and align teams with strategic goals. Produce business analysis artifacts: requirements, scope matrix, use cases, sequence diagrams, future state proposals, and UAT plans. Define and document product specifications, user stories, and acceptance criteria, support roadmap prioritization and feature delivery. Own and manage the squad backlog; refine and review user stories to ensure readiness and alignment with sprint goals. Develop and maintain Power BI dashboards to deliver operational and strategic insights. Provide analytical and reporting support using dashboards and scripting to drive data‑informed decisions. Script automation solutions to streamline documentation, reporting, and testing workflows. Participate in all squad ceremonies (sprint planning, reviews, retrospectives) and ensure compliance with risk mitigation and ethical standards. Qualifications
Minimum of 5 years of related experience Bachelor’s degree preferred or equivalent experience Talents Needed for Success
Prior experience communicating with all stakeholders (technology, clients, finance, integration, operations teams) to engage in discussion, create user stories, and consistently deliver the right products and solutions Ability to work in a fast‑paced environment and adapt to shifting priorities Knowledge of financial services operations and technology; experience in banking, capital markets, or financial operations is a plus Skilled in producing clear, structured documentation for technical and business audiences. Proven experience managing UAT and ETE testing for enterprise platforms. Strong ability to capture user needs and translate them into actionable documentation. Effective at coordinating across departments to drive alignment and resolve blockers. Capable of creating governance materials and process aids to support organizational standards. Proficient in scripting to automate workflows and enhance operational efficiency. Experienced in building and maintaining dashboards for data visualization and decision support. The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us
With over 50 years of experience, DTCC is the premier post‑trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram . About The Team
The IT SIFMU Delivery Department supports core Clearing and Settlement application delivery for DTC, NSCC and FICC. The department also develops and supports Asset Services, Wealth Management & Insurance Services and Master Reference Data applications.
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Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Software Development Pay and Benefits
Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well‑being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). Impact you will have in this role
DTCC leverages event and alert management systems integrated with tools like ServiceNow and PagerDuty, to monitor our infrastructure in real‑time and detect anomalies and elevate them to the correct support teams that will then review and take either reactive or proactive action for incident resolution. This role in Event and Alert Mgmt. is crucial for bridging the gap between IT and business. This position ensures clear and comprehensive technical writing, oversees IT Observability UAT and ETE testing, and documents user requirements and journeys to optimize the end‑user experience. A key responsibility also includes creating job aids and governance documentation to support organizational standards and practices. Additionally, the role fosters team collaboration and coordination, which is vital for successful project execution. Primary Responsibilities
Develop and maintain technical documentation, job aids, and governance materials (standards, policies, procedures) to support cross‑functional clarity and compliance. Lead and manage User Acceptance Testing (UAT) and End‑to‑End (ETE) testing for Event Management and Observability platforms to ensure system reliability and performance. Translate user requirements and journeys into actionable documentation to enhance user experience and system design. Facilitate cross‑departmental coordination, resolve conflicts, and align teams with strategic goals. Produce business analysis artifacts: requirements, scope matrix, use cases, sequence diagrams, future state proposals, and UAT plans. Define and document product specifications, user stories, and acceptance criteria, support roadmap prioritization and feature delivery. Own and manage the squad backlog; refine and review user stories to ensure readiness and alignment with sprint goals. Develop and maintain Power BI dashboards to deliver operational and strategic insights. Provide analytical and reporting support using dashboards and scripting to drive data‑informed decisions. Script automation solutions to streamline documentation, reporting, and testing workflows. Participate in all squad ceremonies (sprint planning, reviews, retrospectives) and ensure compliance with risk mitigation and ethical standards. Qualifications
Minimum of 5 years of related experience Bachelor’s degree preferred or equivalent experience Talents Needed for Success
Prior experience communicating with all stakeholders (technology, clients, finance, integration, operations teams) to engage in discussion, create user stories, and consistently deliver the right products and solutions Ability to work in a fast‑paced environment and adapt to shifting priorities Knowledge of financial services operations and technology; experience in banking, capital markets, or financial operations is a plus Skilled in producing clear, structured documentation for technical and business audiences. Proven experience managing UAT and ETE testing for enterprise platforms. Strong ability to capture user needs and translate them into actionable documentation. Effective at coordinating across departments to drive alignment and resolve blockers. Capable of creating governance materials and process aids to support organizational standards. Proficient in scripting to automate workflows and enhance operational efficiency. Experienced in building and maintaining dashboards for data visualization and decision support. The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us
With over 50 years of experience, DTCC is the premier post‑trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram . About The Team
The IT SIFMU Delivery Department supports core Clearing and Settlement application delivery for DTC, NSCC and FICC. The department also develops and supports Asset Services, Wealth Management & Insurance Services and Master Reference Data applications.
#J-18808-Ljbffr