DoubleTree Suites by Hilton Seattle Airport/Southcenter
Front Desk Agent - Hilton Seattle Airport and Conference Center
DoubleTree Suites by Hilton Seattle Airport/Southcenter, Seattle, Washington, us, 98127
Front Desk Agent - Hilton Seattle Airport and Conference Center
Join to apply for the
Front Desk Agent - Hilton Seattle Airport and Conference Center
role at
DoubleTree Suites by Hilton Seattle Airport/Southcenter . Come join the team at the Hilton Hotel & Conference Center near Seattle Airport located across the street from Seattle-Tacoma International Airport and just a short drive from Downtown Seattle. Be part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list. The property offers competitive health benefits, career growth opportunities and our Go Hilton travel discount program that team members and their family and friends may use. Free meals on shift, free parking and uniforms are provided. The team is currently seeking an enthusiastic Front Desk Agent to welcome our guests. The ideal candidate will possess: At least one year of customer service experience. The ability to effectively communicate with English language–speaking guests. Previous experience working in a hotel in a front desk role is a plus. Working knowledge of Microsoft Office, point-of-sale system, and telephones. The ability to work nights, overnight, weekends and holidays. Shift Pattern:
Full-Time Shifts:
Nights, Overnights & Weekend Shifts Hourly Range:
Starting $23.49 per hour, with an increase to $26.10 after 90 days The Benefits
Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all team members with a comprehensive benefits package including: Medical Insurance Coverage – for you and your family Vision, Dental, Life and Disability Insurance Mental Health Resources Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked Vacation – Paid Time Off, 40 hours awarded after first year of employment Go Hilton travel discount program: 110 nights of discounted travel per calendar year 401(k) plan Pension plan – Hilton contributes $1.29 per hour worked Employee Stock Purchasing Program Access to your pay when you need it through DailyPay Complimentary Duty Meals served in our Team Member Restaurant Employee Assistant Program Debt-free education resources and access to a wide variety of educational credentials Career growth and development Team Member Resource Groups Recognition and rewards programs Hilton Honors Enrollment Incentive Program Front Office Upselling Incentive Program
The incentive program is commission-based and paid monthly, based on upsell revenue generated. Revenue is calculated at guest check-out and includes room upgrades, early check-in fees, late check-out fees, and late cancellation fees. Upsell commissions are: $1-$499 earns 5% $500-$999 earns 10% $1,000-$3,499 earns 15% $3,500 or more earns 20% What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the ongoing effort to deliver outstanding guest service and financial profitability. Specifically, you would perform the following tasks to the highest standards: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the POS system, handling money, processing payments, converting foreign currency, and processing gift certificates Demonstrate a thorough knowledge of hotel information including room categories, rates, packages, promotions, the local area, and other general product knowledge; answer guest questions Use up-selling techniques to promote hotel services and maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research, and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for?
Hilton seeks individuals who demonstrate our Vision, Mission and Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We also look for attributes including Quality, Productivity, Dependability, Customer Focus and Adaptability. Values: Hospitality - Delivering exceptional guest experiences Integrity - Doing the right thing, all the time Leadership - Leaders in our industry and communities Teamwork - Team players in everything we do Ownership - Owning actions and decisions Now - Operating with urgency and discipline Work values: Quality, Productivity, Dependability, Customer Focus, Adaptability What will it be like to work for Hilton?
Hilton is a leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton’s tradition is to provide exceptional guest experiences across global brands, and our Team Members are at the heart of it all. Work locations:
Hilton Seattle Airport Schedule:
Full-time Brand:
Hilton Hotels & Resorts Job:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Join to apply for the
Front Desk Agent - Hilton Seattle Airport and Conference Center
role at
DoubleTree Suites by Hilton Seattle Airport/Southcenter . Come join the team at the Hilton Hotel & Conference Center near Seattle Airport located across the street from Seattle-Tacoma International Airport and just a short drive from Downtown Seattle. Be part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list. The property offers competitive health benefits, career growth opportunities and our Go Hilton travel discount program that team members and their family and friends may use. Free meals on shift, free parking and uniforms are provided. The team is currently seeking an enthusiastic Front Desk Agent to welcome our guests. The ideal candidate will possess: At least one year of customer service experience. The ability to effectively communicate with English language–speaking guests. Previous experience working in a hotel in a front desk role is a plus. Working knowledge of Microsoft Office, point-of-sale system, and telephones. The ability to work nights, overnight, weekends and holidays. Shift Pattern:
Full-Time Shifts:
Nights, Overnights & Weekend Shifts Hourly Range:
Starting $23.49 per hour, with an increase to $26.10 after 90 days The Benefits
Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all team members with a comprehensive benefits package including: Medical Insurance Coverage – for you and your family Vision, Dental, Life and Disability Insurance Mental Health Resources Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked Vacation – Paid Time Off, 40 hours awarded after first year of employment Go Hilton travel discount program: 110 nights of discounted travel per calendar year 401(k) plan Pension plan – Hilton contributes $1.29 per hour worked Employee Stock Purchasing Program Access to your pay when you need it through DailyPay Complimentary Duty Meals served in our Team Member Restaurant Employee Assistant Program Debt-free education resources and access to a wide variety of educational credentials Career growth and development Team Member Resource Groups Recognition and rewards programs Hilton Honors Enrollment Incentive Program Front Office Upselling Incentive Program
The incentive program is commission-based and paid monthly, based on upsell revenue generated. Revenue is calculated at guest check-out and includes room upgrades, early check-in fees, late check-out fees, and late cancellation fees. Upsell commissions are: $1-$499 earns 5% $500-$999 earns 10% $1,000-$3,499 earns 15% $3,500 or more earns 20% What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the ongoing effort to deliver outstanding guest service and financial profitability. Specifically, you would perform the following tasks to the highest standards: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the POS system, handling money, processing payments, converting foreign currency, and processing gift certificates Demonstrate a thorough knowledge of hotel information including room categories, rates, packages, promotions, the local area, and other general product knowledge; answer guest questions Use up-selling techniques to promote hotel services and maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research, and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for?
Hilton seeks individuals who demonstrate our Vision, Mission and Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We also look for attributes including Quality, Productivity, Dependability, Customer Focus and Adaptability. Values: Hospitality - Delivering exceptional guest experiences Integrity - Doing the right thing, all the time Leadership - Leaders in our industry and communities Teamwork - Team players in everything we do Ownership - Owning actions and decisions Now - Operating with urgency and discipline Work values: Quality, Productivity, Dependability, Customer Focus, Adaptability What will it be like to work for Hilton?
Hilton is a leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton’s tradition is to provide exceptional guest experiences across global brands, and our Team Members are at the heart of it all. Work locations:
Hilton Seattle Airport Schedule:
Full-time Brand:
Hilton Hotels & Resorts Job:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr