Hilton Worldwide, Inc.
Front Desk Agent - Hilton Seattle Airport and Conference Center
Hilton Worldwide, Inc., Seattle, Washington, us, 98127
Job Description
Front Desk Agent - Hilton Seattle Airport and Conference Center (HOT0C0Z2) Work Locations
Hilton Seattle Airport 17620 International Blvd PO Box 68964 Seattle 98188 About Hilton Hotel & Conference Center
Come join the team at Hilton Hotel & Conference Center near Seattle Airport located across the street from Seattle‑Tacoma International Airport and just a short drive from Downtown Seattle. Be part of a team ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list. Enjoy competitive health benefits, career growth opportunities, free meal while on shift, free parking, and uniforms. Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room and/or has a bell person accompany him/her. Assist guests with check‑out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, local area, and general product knowledge, and answer guest questions and inquiries. Use upselling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve, and relay messages to guests. Qualifications
At least one year of customer service experience. The ability to effectively communicate with English‑language‑speaking guests. Previous experience working in a hotel front‑desk role is a plus. Working knowledge of Microsoft Office, point‑of‑sale system, and telephones. Ability to work nights, overnight, weekends, and holidays. Shift Pattern
Full‑Time Hourly Range
Starting $23.49 per hour, with an increase to $26.10 after 90 days Benefits
Medical Insurance Coverage – for you and your family. Vision, Dental, Life and Disability Insurance. Mental Health Resources. Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked. Vacation – Paid Time Off, 40 hours awarded after first year of employment. Go Hilton travel discount program: 110 nights of discounted travel per calendar year. 401(k) plan. Pension plan – Hilton to put $1.29 per hour you work. Employee Stock Purchasing Program. Access to your pay when you need it through DailyPay. Complimentary Duty Meals served in our Team Member Restaurant. Employee Assistant Program. Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more). Career growth and development. Team Member Resource Groups. Recognition and rewards programs. Front Office Upselling Incentive Program
$1‑$499 earns 5% commission. $500‑$999 earns 10% commission. $1,000‑$3,499 earns 15% commission. $3,500 or more earns 20% commission. Schedule
Full‑time Brand
Hilton Hotels & Resorts Job
Guest Services, Operations, and Front Office
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Front Desk Agent - Hilton Seattle Airport and Conference Center (HOT0C0Z2) Work Locations
Hilton Seattle Airport 17620 International Blvd PO Box 68964 Seattle 98188 About Hilton Hotel & Conference Center
Come join the team at Hilton Hotel & Conference Center near Seattle Airport located across the street from Seattle‑Tacoma International Airport and just a short drive from Downtown Seattle. Be part of a team ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list. Enjoy competitive health benefits, career growth opportunities, free meal while on shift, free parking, and uniforms. Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room and/or has a bell person accompany him/her. Assist guests with check‑out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, local area, and general product knowledge, and answer guest questions and inquiries. Use upselling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve, and relay messages to guests. Qualifications
At least one year of customer service experience. The ability to effectively communicate with English‑language‑speaking guests. Previous experience working in a hotel front‑desk role is a plus. Working knowledge of Microsoft Office, point‑of‑sale system, and telephones. Ability to work nights, overnight, weekends, and holidays. Shift Pattern
Full‑Time Hourly Range
Starting $23.49 per hour, with an increase to $26.10 after 90 days Benefits
Medical Insurance Coverage – for you and your family. Vision, Dental, Life and Disability Insurance. Mental Health Resources. Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked. Vacation – Paid Time Off, 40 hours awarded after first year of employment. Go Hilton travel discount program: 110 nights of discounted travel per calendar year. 401(k) plan. Pension plan – Hilton to put $1.29 per hour you work. Employee Stock Purchasing Program. Access to your pay when you need it through DailyPay. Complimentary Duty Meals served in our Team Member Restaurant. Employee Assistant Program. Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more). Career growth and development. Team Member Resource Groups. Recognition and rewards programs. Front Office Upselling Incentive Program
$1‑$499 earns 5% commission. $500‑$999 earns 10% commission. $1,000‑$3,499 earns 15% commission. $3,500 or more earns 20% commission. Schedule
Full‑time Brand
Hilton Hotels & Resorts Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr