U.S. Bank
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Change Management Leader
role at
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Responsibilities The Senior Change Management Director serves as a strategic leader driving the adoption and enablement of Operations initiatives. This role is critical to ensuring successful adoption and seamless integration of automation and AI capabilities across a diverse set of divisions within Operations. This role partners closely with enterprise partners, including technology, AI CoE, and others to ensure that organizational readiness, communication, and engagement strategies enable successful delivery and sustained value realization.
Accountable for designing and executing change management frameworks to accelerate adoption of new operating models, automation platforms, and AI capabilities.
Lead a team responsible for stakeholder engagement, impact assessments, coordinating communications, and enablement to ensure that employees at all levels understand, embrace, and champion new ways of working.
Partner with executives and leadership teams on change management initiatives that directly contribute to key Operations priorities to ensure appropriate adoption.
Develop strong relationships with key stakeholders influencing decisions in line with business unit and enterprise strategy.
Build end to end engagement plans with deliverables/dates that enable change and increase knowledge as well as build adoption.
Help leaders understand how change initiatives may intersect to increase opportunities to connect the dots for target audiences independently.
Ensure communications are appropriately executed and teams have materials necessary for desired adoption.
Manage a team responsible for building engagement plans and communications.
Basic Qualifications
Typically a Bachelor's degree, or equivalent work experience
Typically 12 or more years of experience, including leadership of large, complex programs/initiatives with high impact with direct and indirect leadership responsibilities
Preferred Skills / Experience
Ability to lead and connect change management initiatives across Operational business areas
Technically proficient in change management strategies, building engagement or change management plans
Ability to influence leaders to create plans that increase adoption results to meet desired outcomes
Areas of expertise include relationship management, executive communication, strong problem-solving and conflict resolution
Key Focus Areas
Change impact assessments and mitigation planning
Leadership alignment and stakeholder engagement
End-to-end communication and enablement strategy
Integration of change management into program delivery and operational excellence frameworks
Measurement of adoption, performance, and sustained behavior change
Serving as a center of excellence by establishing reusable toolkits to be leveraged within the Operations divisions for initiatives that may not require dedicated change management support
Championing the use of AI capabilities and understanding how to best position the organization for the future
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr
Change Management Leader
role at
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Responsibilities The Senior Change Management Director serves as a strategic leader driving the adoption and enablement of Operations initiatives. This role is critical to ensuring successful adoption and seamless integration of automation and AI capabilities across a diverse set of divisions within Operations. This role partners closely with enterprise partners, including technology, AI CoE, and others to ensure that organizational readiness, communication, and engagement strategies enable successful delivery and sustained value realization.
Accountable for designing and executing change management frameworks to accelerate adoption of new operating models, automation platforms, and AI capabilities.
Lead a team responsible for stakeholder engagement, impact assessments, coordinating communications, and enablement to ensure that employees at all levels understand, embrace, and champion new ways of working.
Partner with executives and leadership teams on change management initiatives that directly contribute to key Operations priorities to ensure appropriate adoption.
Develop strong relationships with key stakeholders influencing decisions in line with business unit and enterprise strategy.
Build end to end engagement plans with deliverables/dates that enable change and increase knowledge as well as build adoption.
Help leaders understand how change initiatives may intersect to increase opportunities to connect the dots for target audiences independently.
Ensure communications are appropriately executed and teams have materials necessary for desired adoption.
Manage a team responsible for building engagement plans and communications.
Basic Qualifications
Typically a Bachelor's degree, or equivalent work experience
Typically 12 or more years of experience, including leadership of large, complex programs/initiatives with high impact with direct and indirect leadership responsibilities
Preferred Skills / Experience
Ability to lead and connect change management initiatives across Operational business areas
Technically proficient in change management strategies, building engagement or change management plans
Ability to influence leaders to create plans that increase adoption results to meet desired outcomes
Areas of expertise include relationship management, executive communication, strong problem-solving and conflict resolution
Key Focus Areas
Change impact assessments and mitigation planning
Leadership alignment and stakeholder engagement
End-to-end communication and enablement strategy
Integration of change management into program delivery and operational excellence frameworks
Measurement of adoption, performance, and sustained behavior change
Serving as a center of excellence by establishing reusable toolkits to be leveraged within the Operations divisions for initiatives that may not require dedicated change management support
Championing the use of AI capabilities and understanding how to best position the organization for the future
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr