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Support Engineer
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Jobs via Dice
Responsibilities Kforce has an enterprise client seeking a Support Engineer II in Seattle, WA. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Corporate and its subsidiary employees worldwide.
The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.
Provide basic technical support to Corporate employees worldwide
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards
Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved
Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely
Inform customers of needed repairs and answers basic questions; Ensures that customer understands and is satisfied with work completed
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users
Assist with activities to triage and expedite any system or network outage to reduce downtime
Assist with remote assistance in Teleconferencing systems and AV presentation equipment
Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts and scheduling, weekends, and holidays
Requirements
High School or equivalent diploma
Associate in Computer Science or related field or experience equivalent
2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
2+ years of experience in helpdesk or desk-side environment
Experience in Windows, Mac OS environments
Strong verbal skills proven ability to communicate with technical and non-technical staff
Ability to work both independently and within a team environment
Display a commitment to quality and strong multi-tasking skills
Preferred Qualifications
Bachelor's degree in Computer science or IT related field
ITIL Foundation Certification
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
Advanced Linux systems administration skills
Strong troubleshooting skills of very complex systems
Ability to explain complex IT concepts in simple terms
Pay Range Seattle, WA $60,000.00‑$105,000.00
Benefits
Medical/dental/vision insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k)
Life, disability & ADD insurance
Paid time off for salaried personnel
Paid sick leave for hourly employees on Service Contract Act project
Equal Opportunity Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Support Engineer
role at
Jobs via Dice
Responsibilities Kforce has an enterprise client seeking a Support Engineer II in Seattle, WA. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Corporate and its subsidiary employees worldwide.
The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.
Provide basic technical support to Corporate employees worldwide
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards
Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved
Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely
Inform customers of needed repairs and answers basic questions; Ensures that customer understands and is satisfied with work completed
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users
Assist with activities to triage and expedite any system or network outage to reduce downtime
Assist with remote assistance in Teleconferencing systems and AV presentation equipment
Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts and scheduling, weekends, and holidays
Requirements
High School or equivalent diploma
Associate in Computer Science or related field or experience equivalent
2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
2+ years of experience in helpdesk or desk-side environment
Experience in Windows, Mac OS environments
Strong verbal skills proven ability to communicate with technical and non-technical staff
Ability to work both independently and within a team environment
Display a commitment to quality and strong multi-tasking skills
Preferred Qualifications
Bachelor's degree in Computer science or IT related field
ITIL Foundation Certification
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
Advanced Linux systems administration skills
Strong troubleshooting skills of very complex systems
Ability to explain complex IT concepts in simple terms
Pay Range Seattle, WA $60,000.00‑$105,000.00
Benefits
Medical/dental/vision insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k)
Life, disability & ADD insurance
Paid time off for salaried personnel
Paid sick leave for hourly employees on Service Contract Act project
Equal Opportunity Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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