Brooksource
Requirements
Minimum 2 years of experience providing support for Windows, Mac, and/or Linux in a corporate environment.
A high school diploma or equivalent is necessary.
Associate degree in Computer Science or related field, or equivalent experience, is preferred.
Minimum 2 years of helpdesk or desk-side support experience is essential.
Strong verbal communication abilities are a must.
Capability to work both independently and collaboratively.
A commitment to quality along with excellent multitasking skills.
Responsibilities
Provide basic technical assistance to corporate employees.
Diagnose and troubleshoot issues across Windows, Mac, and Linux operating systems.
Respond timely to inquiries through chat, phone, email, and the ticketing system.
Accurately document customer interactions.
Inform customers of necessary repairs and ensure they are satisfied with the completed work.
Follow standard operating procedures and utilize knowledge management systems.
Maintain up-to-date knowledge of relevant policies and procedures.
Assist with system or network outage triage and escalation.
Support AV presentation equipment and teleconferencing systems.
Adhere to shift schedules and demonstrate flexibility for weekends and holidays.
Company I am looking for a Support Engineer II to join my Central IT team in Seattle, WA. In this role, you will be the first point of contact for IT service requests, providing onsite technical support to corporate employees. Your role involves direct interaction with users through chat, phone, email, and in-person assistance. This position offers exposure to a diverse range of business types within our expansive tech organization, granting you valuable experience in a dynamic and fast-paced environment. Job Type: Contract Pay: Up to $27.00 per hour Work Location: In person
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Minimum 2 years of experience providing support for Windows, Mac, and/or Linux in a corporate environment.
A high school diploma or equivalent is necessary.
Associate degree in Computer Science or related field, or equivalent experience, is preferred.
Minimum 2 years of helpdesk or desk-side support experience is essential.
Strong verbal communication abilities are a must.
Capability to work both independently and collaboratively.
A commitment to quality along with excellent multitasking skills.
Responsibilities
Provide basic technical assistance to corporate employees.
Diagnose and troubleshoot issues across Windows, Mac, and Linux operating systems.
Respond timely to inquiries through chat, phone, email, and the ticketing system.
Accurately document customer interactions.
Inform customers of necessary repairs and ensure they are satisfied with the completed work.
Follow standard operating procedures and utilize knowledge management systems.
Maintain up-to-date knowledge of relevant policies and procedures.
Assist with system or network outage triage and escalation.
Support AV presentation equipment and teleconferencing systems.
Adhere to shift schedules and demonstrate flexibility for weekends and holidays.
Company I am looking for a Support Engineer II to join my Central IT team in Seattle, WA. In this role, you will be the first point of contact for IT service requests, providing onsite technical support to corporate employees. Your role involves direct interaction with users through chat, phone, email, and in-person assistance. This position offers exposure to a diverse range of business types within our expansive tech organization, granting you valuable experience in a dynamic and fast-paced environment. Job Type: Contract Pay: Up to $27.00 per hour Work Location: In person
#J-18808-Ljbffr