Express & Bonobos
Overview
PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident, and effortless style. Bonobos is a menswear brand known for exceptional fit and a personalized retail model. About PHOENIX
Customers experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. About Express
Express is a multichannel apparel brand created to inspire confidence and self-expression. Since 1980, the brand has embraced a modern, confident, and effortless style for everyday and special occasions. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store, and the Express mobile app. Store Name
Quakerbridge Mall Responsibilities
Express is seeking a Retail Sales Leader to join our team. Key Responsibilities
Assist in developing and motivating associates to maximize sales potential. Provide in‑moment coaching/training to store associates to ensure efficient floor operations, customer service, coverage, stockroom management, and standard execution. Partner with Store Management to provide feedback on associate performance. Assist in training associates on store operations, product, policy, and procedures. Execute action plans that optimize results. Execute all aspects of daily store operations. Ensure appropriate associate coverage to create a great customer experience. Oversee and authorize the checkout experience. Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store. Monitor and analyze the customer service provided by team members. Build an effective schedule with the right associate in the right place at the right time. Promote and support an environment focused on delivering great in‑store customer experiences. Effectively resolve customer service issues to a positive outcome. Lead and model our customer experience model. Display expert knowledge of product, company policies, promotions, and loyalty programs. Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications
Education: High School or Equivalent. Years of Experience: 1. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends, and non‑business hours. Meets physical requirements. Critical Skills & Attributes
Previous retail experience preferred. Ability to effectively communicate with customers, peers, and supervisors. Demonstrated sales accountability. Demonstrated collaborative skills and ability to work well with a team. Ability to multitask and handle multiple customers and/or processes at once. Benefits and Compensation
PHOENIX offers a range of benefits to protect full‑time associates’ health and long‑term financial security. Medical, pharmacy, dental, and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. Pay Range
$67,000 – $106,000 annually. Closing
If you would like to know more about the California Consumer Privacy Act, click here. Equal Opportunity & Legal Notice
An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say “Associate Relations” or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information. PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR, PHOENIX will not consider or approve payment to any third parties for hires made.
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PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident, and effortless style. Bonobos is a menswear brand known for exceptional fit and a personalized retail model. About PHOENIX
Customers experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. About Express
Express is a multichannel apparel brand created to inspire confidence and self-expression. Since 1980, the brand has embraced a modern, confident, and effortless style for everyday and special occasions. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store, and the Express mobile app. Store Name
Quakerbridge Mall Responsibilities
Express is seeking a Retail Sales Leader to join our team. Key Responsibilities
Assist in developing and motivating associates to maximize sales potential. Provide in‑moment coaching/training to store associates to ensure efficient floor operations, customer service, coverage, stockroom management, and standard execution. Partner with Store Management to provide feedback on associate performance. Assist in training associates on store operations, product, policy, and procedures. Execute action plans that optimize results. Execute all aspects of daily store operations. Ensure appropriate associate coverage to create a great customer experience. Oversee and authorize the checkout experience. Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store. Monitor and analyze the customer service provided by team members. Build an effective schedule with the right associate in the right place at the right time. Promote and support an environment focused on delivering great in‑store customer experiences. Effectively resolve customer service issues to a positive outcome. Lead and model our customer experience model. Display expert knowledge of product, company policies, promotions, and loyalty programs. Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications
Education: High School or Equivalent. Years of Experience: 1. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends, and non‑business hours. Meets physical requirements. Critical Skills & Attributes
Previous retail experience preferred. Ability to effectively communicate with customers, peers, and supervisors. Demonstrated sales accountability. Demonstrated collaborative skills and ability to work well with a team. Ability to multitask and handle multiple customers and/or processes at once. Benefits and Compensation
PHOENIX offers a range of benefits to protect full‑time associates’ health and long‑term financial security. Medical, pharmacy, dental, and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. Pay Range
$67,000 – $106,000 annually. Closing
If you would like to know more about the California Consumer Privacy Act, click here. Equal Opportunity & Legal Notice
An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say “Associate Relations” or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information. PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR, PHOENIX will not consider or approve payment to any third parties for hires made.
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