Mentis Systems
Sr. Tech Recruiter at Mentis Systems Inc
Duration: 9+ months
100% onsite in Plano, TX
Only W2
7 months (Contract-to-Hire potential based on performance)
Currently in transition phase, assuming ownership of approximately 300 enterprise applications.
Core Responsibilities:
Management of critical and observability-related incidents.
Incident handling across a large-scale enterprise application environment.
Mandatory Skills:
9+ years in enterprise application support
Preferred Skills: Tableau, AWS or other cloud platforms, Terraform, General incident management capabilities.
Work Schedule: Shift-based (morning/afternoon/evening); between 7:00 AM and 7:00 PM, no night shifts.
On-Call Rotation: Once per month, includes weekend coverage.
What we’re looking for:
Infrastructure as Code: Terraform, CloudFormation
AWS CLI, scripting (Python, Bash, PowerShell)
AWS certifications (Solutions Architect preferred)
What you’ll be doing:
Troubleshoot and resolve issues related to data ingestion, transformation, and querying. Support maintenance of Snowflake data warehouses.
Manage and maintain Kafka clusters, ensuring data streaming reliability and scalability.
Troubleshoot Kafka-related issues and optimize performance.
Troubleshoot and resolve issues related to big data frameworks.
Monitor and manage EMR clusters, ensuring high availability and performance.
Provide technical support for integration solutions using MFT protocols (SFTP, FTPS, AS2, HTTPS) and MuleSoft Any point Platform.
Support the automation of file transfers and scheduling tasks using enterprise schedulers and tools.
Diagnosing and resolving API-related problems, working closely with development teams to implement fixes.
Continuously monitor API performance and usage, using tools to identify and resolve potential issues before they impact users.
Provide training and support to internal teams on API usage and best practices.
Monitor the performance and health of APIs using tools such as Datadog and Dynatrace.
Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.
Participate in incident response activities, including root cause analysis and post-incident reviews.
Maintain comprehensive documentation of support processes, incident resolutions, and cloud configurations.
Collaborate on reviewing scalable architectures, implementing CI/CD pipelines, and troubleshooting application issues.
Monitor system health, perform regular maintenance, and respond to incidents.
Provide cross skill training and support to team members on integration solutions and best practices.
Qualifications/ What you bring (Must Haves):
Hands‑on experience with leading integration platforms such as MuleSoft, Apache Camel, TIBCO, and ESP, enabling robust and scalable solutions.
Extensive knowledge in designing and developing RESTful APIs, GraphQL, and SOAP services, ensuring seamless integration and communication between systems.
Familiarity with cloud technologies, ensuring scalable and efficient cloud‑based solutions.
Expertise in both SQL and NoSQL databases, ensuring efficient data storage and retrieval.
Skilled in using tools like Swagger and Postman for comprehensive API documentation and testing.
Ability to implement caching strategies and load balancing for enhanced.
Strong problem‑solving skills with experience in log analysis and using monitoring tools like Grafana.
Understanding of network architecture and protocols within cloud environments.
Understanding of ITSM processes.
Excellent troubleshooting and problem‑solving skills.
Strong communication and collaboration skills.
Ability to work independently and as part of a team.
Bonus if you have (Preferred):
ITIL Foundation framework.
AWS Certified Solutions Architect, MuleSoft Certified Developer
Red Hat Certified Specialist in API Management.
Familiarity with MFT protocols and MuleSoft Anypoint Platform
Familiarity with DevOps practices and tools like Jenkins, Docker, and Kubernetes for continuous integration and deployment.
Experience with AI and machine learning to enhance API functionalities and data analysis.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Consulting
Referrals increase your chances of interviewing at Mentis Systems by 2x.
Get notified about new Application Support Specialist jobs in
Plano, TX .
#J-18808-Ljbffr
100% onsite in Plano, TX
Only W2
7 months (Contract-to-Hire potential based on performance)
Currently in transition phase, assuming ownership of approximately 300 enterprise applications.
Core Responsibilities:
Management of critical and observability-related incidents.
Incident handling across a large-scale enterprise application environment.
Mandatory Skills:
9+ years in enterprise application support
Preferred Skills: Tableau, AWS or other cloud platforms, Terraform, General incident management capabilities.
Work Schedule: Shift-based (morning/afternoon/evening); between 7:00 AM and 7:00 PM, no night shifts.
On-Call Rotation: Once per month, includes weekend coverage.
What we’re looking for:
Infrastructure as Code: Terraform, CloudFormation
AWS CLI, scripting (Python, Bash, PowerShell)
AWS certifications (Solutions Architect preferred)
What you’ll be doing:
Troubleshoot and resolve issues related to data ingestion, transformation, and querying. Support maintenance of Snowflake data warehouses.
Manage and maintain Kafka clusters, ensuring data streaming reliability and scalability.
Troubleshoot Kafka-related issues and optimize performance.
Troubleshoot and resolve issues related to big data frameworks.
Monitor and manage EMR clusters, ensuring high availability and performance.
Provide technical support for integration solutions using MFT protocols (SFTP, FTPS, AS2, HTTPS) and MuleSoft Any point Platform.
Support the automation of file transfers and scheduling tasks using enterprise schedulers and tools.
Diagnosing and resolving API-related problems, working closely with development teams to implement fixes.
Continuously monitor API performance and usage, using tools to identify and resolve potential issues before they impact users.
Provide training and support to internal teams on API usage and best practices.
Monitor the performance and health of APIs using tools such as Datadog and Dynatrace.
Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.
Participate in incident response activities, including root cause analysis and post-incident reviews.
Maintain comprehensive documentation of support processes, incident resolutions, and cloud configurations.
Collaborate on reviewing scalable architectures, implementing CI/CD pipelines, and troubleshooting application issues.
Monitor system health, perform regular maintenance, and respond to incidents.
Provide cross skill training and support to team members on integration solutions and best practices.
Qualifications/ What you bring (Must Haves):
Hands‑on experience with leading integration platforms such as MuleSoft, Apache Camel, TIBCO, and ESP, enabling robust and scalable solutions.
Extensive knowledge in designing and developing RESTful APIs, GraphQL, and SOAP services, ensuring seamless integration and communication between systems.
Familiarity with cloud technologies, ensuring scalable and efficient cloud‑based solutions.
Expertise in both SQL and NoSQL databases, ensuring efficient data storage and retrieval.
Skilled in using tools like Swagger and Postman for comprehensive API documentation and testing.
Ability to implement caching strategies and load balancing for enhanced.
Strong problem‑solving skills with experience in log analysis and using monitoring tools like Grafana.
Understanding of network architecture and protocols within cloud environments.
Understanding of ITSM processes.
Excellent troubleshooting and problem‑solving skills.
Strong communication and collaboration skills.
Ability to work independently and as part of a team.
Bonus if you have (Preferred):
ITIL Foundation framework.
AWS Certified Solutions Architect, MuleSoft Certified Developer
Red Hat Certified Specialist in API Management.
Familiarity with MFT protocols and MuleSoft Anypoint Platform
Familiarity with DevOps practices and tools like Jenkins, Docker, and Kubernetes for continuous integration and deployment.
Experience with AI and machine learning to enhance API functionalities and data analysis.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Consulting
Referrals increase your chances of interviewing at Mentis Systems by 2x.
Get notified about new Application Support Specialist jobs in
Plano, TX .
#J-18808-Ljbffr