Voya Financial, Inc.
Retirement Services Application Support Consultant - OMNI
Voya Financial, Inc., Windsor, Connecticut, us, 06006
****Apply Now***** Maintain clear and organized documentation of software code, specifications, and user manuals.* Ability to problem solve application issues quickly and successfully within SLA’s* Ability to complete analysis and provide root causes to business and all levels of management* Work with offshore team to ensure production jobs are completed successfully and status updates are provided* Influences and clearly relates technical alternatives to business objectives, using effective communications with customers and stakeholders* Understands business impacts when production issues occur and completes the tasks required by working OT if required and/or hand-off to the offshore team* Provides training and guidance to offshore team members as needed* Provides support for application maintenance work
+ Running cycles production/lower environments
+ Fixing abends
+ Fixing vulnerabilities
+ Providing audit support
+ Completing ticket assignments
+ Attending meetings
+ Learning new code changes from project team
+ Working with CID-Oncall support
+ Quick response time
+ Meeting SLA’s
+ Other duties as assigned
+ Meet target of 98%-100% of SLA’s for stability
+ Ability to work with clients/vendors if issues with files
+ On-call 24/7 based on rotation schedule and expertise
+ Participate in annual DR Test by reviewing DR Plan, providing support during DR exercise and ensuring test is completed within the change window
+ Ensure deployment of code changes follow proper channels through Clearcase and that all changes are completed within the change window* Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, or relevant work experience* 5.5 to 9 years of complex (multi-tiered) software development experience* **Required Skill: Omni Plus, Omni script, Linux, Cobol, and SQL*** Technical knowledge in one or more programming languages and development tools
+ OMNI Admin Web
+ Core Java
+ Unix Shell script
+ SQL, Oracle, DB2* COBOL, DB2, Data Transfer
+ Service Now
+ Micro-Focus enterprise server and tools
+ Linux scripting
+ Excel
+ PowerPoint* Basic understanding in US Retirement Services domain specially in Defined Contribution business like 401(k), 403(b), 457, IRA plans etc.* Basic understanding of OmniPlus & Omni Admin Web application with high level functional features* Hands-on experience in debugging & enhancement of Cobol, Linux Shell script, OmniScript programs* Experience with DevOps and version control tools like Git enables effective collaboration and code management within a development team.* Writing well designed, testable, efficient code.* Hands-on experience with Service now tool and ITSM process.* Ability to handle multiple tasks and collaboratively work as a team member.* Knowledge on production support and production incident trouble shooting skills.* Participate in application hardening & optimization initiatives & Omni maintenance activities.* Flexibility to work in rotational night shifts and rotational weekends.* Experience in production support area with the ability to handle critical issues, multi-task, delegate, communicate to all levels of management and business operations in a professional and timely manner* Experience in managing offshore resources and delegating work assignmentsActual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.- ****Learning Agility**:** Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.*Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment,
please reference*### **Voya Financial**, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for approximately 15.7 million individual, workplace and institutional clients. Certified as a “Great Place to Work” by the Great Place to Work Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit #J-18808-Ljbffr
+ Running cycles production/lower environments
+ Fixing abends
+ Fixing vulnerabilities
+ Providing audit support
+ Completing ticket assignments
+ Attending meetings
+ Learning new code changes from project team
+ Working with CID-Oncall support
+ Quick response time
+ Meeting SLA’s
+ Other duties as assigned
+ Meet target of 98%-100% of SLA’s for stability
+ Ability to work with clients/vendors if issues with files
+ On-call 24/7 based on rotation schedule and expertise
+ Participate in annual DR Test by reviewing DR Plan, providing support during DR exercise and ensuring test is completed within the change window
+ Ensure deployment of code changes follow proper channels through Clearcase and that all changes are completed within the change window* Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, or relevant work experience* 5.5 to 9 years of complex (multi-tiered) software development experience* **Required Skill: Omni Plus, Omni script, Linux, Cobol, and SQL*** Technical knowledge in one or more programming languages and development tools
+ OMNI Admin Web
+ Core Java
+ Unix Shell script
+ SQL, Oracle, DB2* COBOL, DB2, Data Transfer
+ Service Now
+ Micro-Focus enterprise server and tools
+ Linux scripting
+ Excel
+ PowerPoint* Basic understanding in US Retirement Services domain specially in Defined Contribution business like 401(k), 403(b), 457, IRA plans etc.* Basic understanding of OmniPlus & Omni Admin Web application with high level functional features* Hands-on experience in debugging & enhancement of Cobol, Linux Shell script, OmniScript programs* Experience with DevOps and version control tools like Git enables effective collaboration and code management within a development team.* Writing well designed, testable, efficient code.* Hands-on experience with Service now tool and ITSM process.* Ability to handle multiple tasks and collaboratively work as a team member.* Knowledge on production support and production incident trouble shooting skills.* Participate in application hardening & optimization initiatives & Omni maintenance activities.* Flexibility to work in rotational night shifts and rotational weekends.* Experience in production support area with the ability to handle critical issues, multi-task, delegate, communicate to all levels of management and business operations in a professional and timely manner* Experience in managing offshore resources and delegating work assignmentsActual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.- ****Learning Agility**:** Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.*Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment,
please reference*### **Voya Financial**, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for approximately 15.7 million individual, workplace and institutional clients. Certified as a “Great Place to Work” by the Great Place to Work Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit #J-18808-Ljbffr