Apple Inc.
Culver City, California, United States Marketing
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The Services External Marketing Group at Apple drives new customer acquisition and cultivates awareness of Apple’s services and accompanying content through a variety of external marketing channels.Our growing team is seeking a Social Operations Lead to support the Organic Social Team in the Services division. In this role, you’ll be tasked with working cross functionally with multiple teams and external partners, owning organic social specific operations and sitting within the Operations Team within the External Marketing Group.
Description We're seeking an enthusiastic, self motivated Social Operations Lead to manage operations for our Social Media Team. The ideal candidate has extensive experience in social media programming, reporting, and campaign management across key social platforms and management tools.
Responsibilities
Partnering with multiple teams and assisting in managing organic social involved cross-channel initiatives
Managing tool selection, budget process, contract renewals, and procurement process for new tools
Overseeing sourcing and approval process of assets for organic social platforms
Leading account security process across all platforms and assisting with managing compliance to internal policy on social media accounts
Supporting agency and external partner needs, including: account and application access, equipment ordering/provisioning, and travel
Building relationships and liaising with tool and platform representatives to stay on top of platform changes, new features, beta enrollment, and to troubleshooting issues as they arise
Provide oversight to process conformity for external social activation teams, specifically those responsible for social creative production, publishing, and managing the accounts day-to-day
Support internal social media educational efforts and weekly social newsletter production
Organize and document process and policy for social as needed, including: emergency and contingency plans, approach to accessibility, general publishing guidelines, and anything regarding social presence and footprint
Minimum Qualifications
8+ years of experience managing organic social accounts for reputable brands
Prior responsibilities should include: platform management, content ideation and development, and publishing
Expert-level understanding of organic social marketing strategy, nuances of the different platforms, and the purpose they each serve in multi-platform campaigns or always-on evergreen support
Aptitude for operational duties including but not limited to: platform and partner management including agency relations; tool selection and procurement; asset management and approval process oversight; contract renewals; and platform and tool troubleshooting
Experience with publishing tools and other complementary tools for managing social accounts
Preferred Qualifications
Extensive experience in project management, documentation, and administrative duties
A process and solutions-oriented mindset: able to identify process gaps and adept at building better workflows to help boost efficiency
An accomplished collaborator; comfortable with leaning on the right people to help solve complex problems
Ability to lead multiple tasks, navigate ambiguity, and adapt to a rapidly evolving environment
Comfortable with working cross-functionally and able to forge strong partnerships with multiple teams and stakeholders
Excellent verbal and written communication skills
Highly detail oriented and outstanding organization skills
Great at always meeting deadlines
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,800 and $210,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The Services External Marketing Group at Apple drives new customer acquisition and cultivates awareness of Apple’s services and accompanying content through a variety of external marketing channels.Our growing team is seeking a Social Operations Lead to support the Organic Social Team in the Services division. In this role, you’ll be tasked with working cross functionally with multiple teams and external partners, owning organic social specific operations and sitting within the Operations Team within the External Marketing Group.
Description We're seeking an enthusiastic, self motivated Social Operations Lead to manage operations for our Social Media Team. The ideal candidate has extensive experience in social media programming, reporting, and campaign management across key social platforms and management tools.
Responsibilities
Partnering with multiple teams and assisting in managing organic social involved cross-channel initiatives
Managing tool selection, budget process, contract renewals, and procurement process for new tools
Overseeing sourcing and approval process of assets for organic social platforms
Leading account security process across all platforms and assisting with managing compliance to internal policy on social media accounts
Supporting agency and external partner needs, including: account and application access, equipment ordering/provisioning, and travel
Building relationships and liaising with tool and platform representatives to stay on top of platform changes, new features, beta enrollment, and to troubleshooting issues as they arise
Provide oversight to process conformity for external social activation teams, specifically those responsible for social creative production, publishing, and managing the accounts day-to-day
Support internal social media educational efforts and weekly social newsletter production
Organize and document process and policy for social as needed, including: emergency and contingency plans, approach to accessibility, general publishing guidelines, and anything regarding social presence and footprint
Minimum Qualifications
8+ years of experience managing organic social accounts for reputable brands
Prior responsibilities should include: platform management, content ideation and development, and publishing
Expert-level understanding of organic social marketing strategy, nuances of the different platforms, and the purpose they each serve in multi-platform campaigns or always-on evergreen support
Aptitude for operational duties including but not limited to: platform and partner management including agency relations; tool selection and procurement; asset management and approval process oversight; contract renewals; and platform and tool troubleshooting
Experience with publishing tools and other complementary tools for managing social accounts
Preferred Qualifications
Extensive experience in project management, documentation, and administrative duties
A process and solutions-oriented mindset: able to identify process gaps and adept at building better workflows to help boost efficiency
An accomplished collaborator; comfortable with leaning on the right people to help solve complex problems
Ability to lead multiple tasks, navigate ambiguity, and adapt to a rapidly evolving environment
Comfortable with working cross-functionally and able to forge strong partnerships with multiple teams and stakeholders
Excellent verbal and written communication skills
Highly detail oriented and outstanding organization skills
Great at always meeting deadlines
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,800 and $210,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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