JFK Johnson Rehabilitation Institute
PRACTICE OUTREACH COORDINATOR
JFK Johnson Rehabilitation Institute, Hackensack, New Jersey, us, 07601
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Practice Outreach Coordinator
role at
JFK Johnson Rehabilitation Institute
Requisition #2025-171667 | Full Time with Benefits | Shift Day
Overview Our team members are the heart of what makes us better. At
Hackensack Meridian Health
we help our patients live better, healthier lives and support one another to succeed. This role focuses on proactive outreach to patients to minimize gaps in care, coordinating prescribed care and preventive screenings, and supporting quality improvement initiatives.
Responsibilities
Proactive outreach to patients to support lab/image/referral tracking, gaps in care, and other quality measure improvement efforts.
Effective and compassionate communication with patients and their significant others to plan, implement, and follow up on gaps in care.
Frequent telephonic interactions with patients and their significant others to close gaps in care.
Coordination with other members of the care team, providers, and consultants to close gaps in care and update EMR.
Acts as a liaison between patients, primary care practices, and population health and quality teams in the provision of care.
Facilitates partnerships with community partners and resources to assist patients in closing gaps in care.
Uses evidence-based coaching techniques to help patients design realistic health goals, implement positive lifestyle changes, and achieve desired plans in support of a healthier lifestyle and disease state.
Works as part of the interdisciplinary team to meet the goals of the Practice, the provider, and the patient.
Provides quality customer service—follows HIPAA rules and regulations.
As a member of the patient care team, documents interactions and care planning activities in the EMR, as directed by the provider and care team.
Identifies and appropriately escalates patient-related issues to providers when required.
Utilizes data to better understand and tailor interventions to the patient populations.
Attends/presents status updates at meetings.
Supports transformation efforts as needed.
Regional travel required; personal vehicle with mileage reimbursement (consistent with company policy). Driver's license required.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.
Qualifications Education, Knowledge, Skills and Abilities Required
Associate’s degree in a healthcare-related field, or two years of relevant experience with health care or medical practice.
Basic proficiency in standard computer programs (MS Word, Excel, Google Docs, Sheets, etc.).
Ability to work on multiple projects concurrently in a fast‑paced, timeline‑driven environment.
Strong planning and organizational skills with the ability to work independently, multi‑task, and prioritize responsibilities.
Excellent written, verbal, and telephone communication skills. Must be able to facilitate webinars.
Proficiency in Electronic Medical Record required within 60 days of hire.
Education, Knowledge, Skills, and Abilities Preferred
Bachelor’s degree preferred with focus on Health Care Administration, Population Health, Health Information Management, or related fields.
Licenses and Certifications Required
Valid driver’s license from a U.S. state.
Compensation Starting at $55,556.80 annually. HMH is committed to pay equity and transparency for our team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting.
Equal Opportunity Employer HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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Practice Outreach Coordinator
role at
JFK Johnson Rehabilitation Institute
Requisition #2025-171667 | Full Time with Benefits | Shift Day
Overview Our team members are the heart of what makes us better. At
Hackensack Meridian Health
we help our patients live better, healthier lives and support one another to succeed. This role focuses on proactive outreach to patients to minimize gaps in care, coordinating prescribed care and preventive screenings, and supporting quality improvement initiatives.
Responsibilities
Proactive outreach to patients to support lab/image/referral tracking, gaps in care, and other quality measure improvement efforts.
Effective and compassionate communication with patients and their significant others to plan, implement, and follow up on gaps in care.
Frequent telephonic interactions with patients and their significant others to close gaps in care.
Coordination with other members of the care team, providers, and consultants to close gaps in care and update EMR.
Acts as a liaison between patients, primary care practices, and population health and quality teams in the provision of care.
Facilitates partnerships with community partners and resources to assist patients in closing gaps in care.
Uses evidence-based coaching techniques to help patients design realistic health goals, implement positive lifestyle changes, and achieve desired plans in support of a healthier lifestyle and disease state.
Works as part of the interdisciplinary team to meet the goals of the Practice, the provider, and the patient.
Provides quality customer service—follows HIPAA rules and regulations.
As a member of the patient care team, documents interactions and care planning activities in the EMR, as directed by the provider and care team.
Identifies and appropriately escalates patient-related issues to providers when required.
Utilizes data to better understand and tailor interventions to the patient populations.
Attends/presents status updates at meetings.
Supports transformation efforts as needed.
Regional travel required; personal vehicle with mileage reimbursement (consistent with company policy). Driver's license required.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.
Qualifications Education, Knowledge, Skills and Abilities Required
Associate’s degree in a healthcare-related field, or two years of relevant experience with health care or medical practice.
Basic proficiency in standard computer programs (MS Word, Excel, Google Docs, Sheets, etc.).
Ability to work on multiple projects concurrently in a fast‑paced, timeline‑driven environment.
Strong planning and organizational skills with the ability to work independently, multi‑task, and prioritize responsibilities.
Excellent written, verbal, and telephone communication skills. Must be able to facilitate webinars.
Proficiency in Electronic Medical Record required within 60 days of hire.
Education, Knowledge, Skills, and Abilities Preferred
Bachelor’s degree preferred with focus on Health Care Administration, Population Health, Health Information Management, or related fields.
Licenses and Certifications Required
Valid driver’s license from a U.S. state.
Compensation Starting at $55,556.80 annually. HMH is committed to pay equity and transparency for our team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting.
Equal Opportunity Employer HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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