Recruit Express
1 Year Digital Ambassador (Banking) #EEF
Recruit Express, Orchard, Nebraska, United States, 68764
Customer Assistance:
Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms. Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs). Troubleshoot common digital banking issues and provide immediate solutions or elevate complex issues to the appropriate department.
Digital Adoption and Education:
Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption. Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions. Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience. Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.
Product and Service Knowledge:
Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings. Actively learn about new features and updates to digital platforms to effectively communicate them to customers. Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences. Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.
Elsa Fontanne (CEI No. R24124496) Recruitment Consultant Email Address: elsa@recruitexpress.com.sg WhatsApp: 82653532 Telegram: @Elsa_Fontanne Recruit Express Pte Ltd / EA Licence No: 99C4599 We regret only shortlisted candidates will be contacted
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Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms. Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs). Troubleshoot common digital banking issues and provide immediate solutions or elevate complex issues to the appropriate department.
Digital Adoption and Education:
Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption. Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions. Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience. Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.
Product and Service Knowledge:
Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings. Actively learn about new features and updates to digital platforms to effectively communicate them to customers. Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences. Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.
Elsa Fontanne (CEI No. R24124496) Recruitment Consultant Email Address: elsa@recruitexpress.com.sg WhatsApp: 82653532 Telegram: @Elsa_Fontanne Recruit Express Pte Ltd / EA Licence No: 99C4599 We regret only shortlisted candidates will be contacted
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