6 Months Contact Centre (Banking) #EEF

Handle customer interactions via phone and/or emails within stipulated timeframe. To cross-sell the bank products and services when appropriate. Actively perform channel migration to automated channels. Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards. Provide continuous feedback on workflow and productivity improvements. Resolve customers’ feedback/issues within guidelines. Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE. Ensure diligent tracking of open service requests and ensure adherence to SLA. Contribute to the Contact Centre in achieving its service targets. Ensure all requests or investigations are completed appropriately. Ensure follow up and fulfill promises made to our customers. Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank. Ensure compliance to waiver empowerment guidelines and zero operational loss. Elsa Fontanne (CEI No. R24124496) Recruitment Consultant Email Address: elsa@recruitexpress.com.sg WhatsApp: 82653532 Telegram: @Elsa_Fontanne Recruit Express Pte Ltd / EA Licence No: 99C4599 We regret only shortlisted candidates will be contacted

#J-18808-Ljbffr