Compass Group USA
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GUEST EXPERIENCE AMBASSADOR
role at
Compass Group USA
Salary:
$25/Hr-$28/Hr
Job Summary The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for clients, executives, and staff members at all times. Whether physically located at the reception area or in another public area, the GSA is the first point of contact for visitors, making them feel comfortable, directing them to appointments and meetings, and assisting them in every way during their visit.
Responsibilities
Provide high‑level internal and external customer support
Greet employees and visitors with a smile and maintain eye contact throughout the interaction
Assist with making space reservations using the online reservation system and escort guests throughout the office
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
Manage the access badge process for employees and visitors according to workplace standards
Ensure the cleanliness of all office spaces, including open work areas, conference rooms, lobby, and kitchen
Restock office, kitchen, and pantry supplies
Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a neat and welcoming look
Provide general travel support (arranging for transportation, providing directions, etc.)
Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets
Carry out instructions for security, fire, health, and safety guidelines
Provide first‑line support for basic office technology
Interface with vendors (catering, AV, etc.) to provide seamless customer support
Respond to inquiries and anticipate customer needs
Communicate effectively with peers, maintaining accuracy and attention to detail in both verbal and written communications
Maintain a strong awareness of business activity and communicate all updates with team members
Communicate and interact effectively with all other departments and vendors
Conduct opening and closing walkthroughs when business requires
Other duties as assigned
Key Competencies
A genuine sense of hospitality and empathy with a commitment to delivering a memorable experience
The ability to work under pressure and prioritize tasks and multiple jobs simultaneously while interacting with visitors in a public environment
Excellent listening and oral communication skills
Basic computer skills and knowledge of office technology/equipment
Punctuality, dependability, and a dedication to achieving operational excellence down to the smallest details
Ability to maintain a high degree of confidentiality and discretion
A consistently professional approach with a mindset of ownership and responsibility inside and outside of one’s job domain
Two to three years’ experience in a client service/reception position within a hospitality or corporate environment
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Equal Opportunity Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Applications are accepted on an ongoing basis. Rapport maintains a drug‑free workplace.
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GUEST EXPERIENCE AMBASSADOR
role at
Compass Group USA
Salary:
$25/Hr-$28/Hr
Job Summary The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for clients, executives, and staff members at all times. Whether physically located at the reception area or in another public area, the GSA is the first point of contact for visitors, making them feel comfortable, directing them to appointments and meetings, and assisting them in every way during their visit.
Responsibilities
Provide high‑level internal and external customer support
Greet employees and visitors with a smile and maintain eye contact throughout the interaction
Assist with making space reservations using the online reservation system and escort guests throughout the office
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
Manage the access badge process for employees and visitors according to workplace standards
Ensure the cleanliness of all office spaces, including open work areas, conference rooms, lobby, and kitchen
Restock office, kitchen, and pantry supplies
Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a neat and welcoming look
Provide general travel support (arranging for transportation, providing directions, etc.)
Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets
Carry out instructions for security, fire, health, and safety guidelines
Provide first‑line support for basic office technology
Interface with vendors (catering, AV, etc.) to provide seamless customer support
Respond to inquiries and anticipate customer needs
Communicate effectively with peers, maintaining accuracy and attention to detail in both verbal and written communications
Maintain a strong awareness of business activity and communicate all updates with team members
Communicate and interact effectively with all other departments and vendors
Conduct opening and closing walkthroughs when business requires
Other duties as assigned
Key Competencies
A genuine sense of hospitality and empathy with a commitment to delivering a memorable experience
The ability to work under pressure and prioritize tasks and multiple jobs simultaneously while interacting with visitors in a public environment
Excellent listening and oral communication skills
Basic computer skills and knowledge of office technology/equipment
Punctuality, dependability, and a dedication to achieving operational excellence down to the smallest details
Ability to maintain a high degree of confidentiality and discretion
A consistently professional approach with a mindset of ownership and responsibility inside and outside of one’s job domain
Two to three years’ experience in a client service/reception position within a hospitality or corporate environment
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Equal Opportunity Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Applications are accepted on an ongoing basis. Rapport maintains a drug‑free workplace.
#J-18808-Ljbffr