Equator Coffees
General Manager – Café General Manager
Equator Coffees invites a Café General Manager to lead a retail coffee experience in a dynamic market. This role requires a passion for coffee, strong leadership skills, and commitment to Equator’s values.
Key Responsibilities
Set a standard for hiring, training, developing, and retaining employees.
Continuously develop self and team.
Inspire and create a positive environment.
Communicate regularly with team, provide positive and constructive feedback, and hold quarterly team meetings.
Create timely and complete schedules, taking business and employee needs into consideration.
Complete payroll accurately and submit it within the proper time frame.
Model hospitality and be in service to the customer.
Act to resolve customer concerns and always look for ways to improve the experience.
Monitor, coach, and encourage team members to exceed the customer’s expectations through the team’s execution of operations, processes, recipes, and knowledge.
Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers.
Complete required inventories and accurate ordering in the proper time frame.
Manage the store’s financial performance and costs to include accurate cash controls and product ordering.
Complete the weekly financial corporate requirements accurately and in a timely manner.
Be relentless in finding ways to drive sales and create new customers.
Monitor Key Performance Indicators and always look for areas to improve.
Qualifications
Demonstrates a passion for coffee and inspires it in others.
Management experience in specialty coffee, retail, hospitality, and/or customer service is required.
Experience managing a profitable & operationally sound single café/restaurant preferred.
Must maintain current state-issued SERVSafe Manager Certificate.
Experience recruiting, hiring, and managing staff.
Strong leadership skills with professional maturity.
Proven ability to understand and execute an organization’s goals and objectives.
Enjoys working on a team and collaborating as a team player.
Leadership, relationship, team building, and conflict management skills.
Excellent interpersonal and communication skills – both oral and written.
Must be able to exercise independent judgment and decision‑making skills.
Ability to work in a fast‑paced environment, manage competing priorities and meet deadlines.
Experience reviewing financial reports and meeting budgets.
Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays.
Ability to lead change, deal with ambiguity, and prioritize in a fast‑paced environment.
Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills.
Minimum High School or GED.
Compensation
Competitive wage.
Commuter benefits – pre‑tax parking and transit.
Employee Assistance Program (EAP) – physical and mental health, financial and legal coaching available at no cost to the employee.
Free mental health app subscription.
Employee discount on merchandise, coffee gear, and at Equator cafes.
Continuing coffee education classes.
Free coffee.
Paid Time Off for voting on Election Day.
After 60 days as an employee at Equator – healthcare benefits for full‑time employees working over 30 hours per week, 100% employer‑covered premium medical insurance, voluntary insurance plans – dental, vision, long‑term disability, and supplementary life insurance, employer covered life insurance premium, flexible spending account (FSA) – healthcare and daily dependent care.
Holiday pay after 90 days of employment – eight Equator‑observed holidays per year, paid time off with tenured increases for full‑time employees, one paid volunteer day per year.
After six months as an employee at Equator – 401K with up to a 4% company match on employee contributions.
Equator Coffees is an equal‑opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
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Key Responsibilities
Set a standard for hiring, training, developing, and retaining employees.
Continuously develop self and team.
Inspire and create a positive environment.
Communicate regularly with team, provide positive and constructive feedback, and hold quarterly team meetings.
Create timely and complete schedules, taking business and employee needs into consideration.
Complete payroll accurately and submit it within the proper time frame.
Model hospitality and be in service to the customer.
Act to resolve customer concerns and always look for ways to improve the experience.
Monitor, coach, and encourage team members to exceed the customer’s expectations through the team’s execution of operations, processes, recipes, and knowledge.
Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers.
Complete required inventories and accurate ordering in the proper time frame.
Manage the store’s financial performance and costs to include accurate cash controls and product ordering.
Complete the weekly financial corporate requirements accurately and in a timely manner.
Be relentless in finding ways to drive sales and create new customers.
Monitor Key Performance Indicators and always look for areas to improve.
Qualifications
Demonstrates a passion for coffee and inspires it in others.
Management experience in specialty coffee, retail, hospitality, and/or customer service is required.
Experience managing a profitable & operationally sound single café/restaurant preferred.
Must maintain current state-issued SERVSafe Manager Certificate.
Experience recruiting, hiring, and managing staff.
Strong leadership skills with professional maturity.
Proven ability to understand and execute an organization’s goals and objectives.
Enjoys working on a team and collaborating as a team player.
Leadership, relationship, team building, and conflict management skills.
Excellent interpersonal and communication skills – both oral and written.
Must be able to exercise independent judgment and decision‑making skills.
Ability to work in a fast‑paced environment, manage competing priorities and meet deadlines.
Experience reviewing financial reports and meeting budgets.
Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays.
Ability to lead change, deal with ambiguity, and prioritize in a fast‑paced environment.
Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills.
Minimum High School or GED.
Compensation
Competitive wage.
Commuter benefits – pre‑tax parking and transit.
Employee Assistance Program (EAP) – physical and mental health, financial and legal coaching available at no cost to the employee.
Free mental health app subscription.
Employee discount on merchandise, coffee gear, and at Equator cafes.
Continuing coffee education classes.
Free coffee.
Paid Time Off for voting on Election Day.
After 60 days as an employee at Equator – healthcare benefits for full‑time employees working over 30 hours per week, 100% employer‑covered premium medical insurance, voluntary insurance plans – dental, vision, long‑term disability, and supplementary life insurance, employer covered life insurance premium, flexible spending account (FSA) – healthcare and daily dependent care.
Holiday pay after 90 days of employment – eight Equator‑observed holidays per year, paid time off with tenured increases for full‑time employees, one paid volunteer day per year.
After six months as an employee at Equator – 401K with up to a 4% company match on employee contributions.
Equator Coffees is an equal‑opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
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