Equator Coffees
POSITION
Café General Manager
CLASSIFICATION Exempt
Reporting Relationships
Reports to the District Manager
Direct Reports: Shift Leads, Baristas, and Food Prep Positions
Position Summary The Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café.
Key Responsibilities
Sets a standard of conscientiously hiring, training, developing, and retaining employees
Continuously develop self and team
Inspires and creates a positive environment
Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings
Create timely and complete schedules, taking the business and employees needs into consideration
Completes payroll accurately and submits it within the proper time frame
Models hospitality and is in service to the customer
Acts to resolve customer concerns and is always looking for ways to make the experience better
Monitors, coaches, and encourages team members to exceed the customer’s expectations through the team’s execution of the operations, processes, recipes, and knowledge
Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers
Completes required inventories and accurate ordering in the proper time frame
Manage the store’s financial performance and costs to include accurate cash controls and product ordering
Completes the weekly financial corporate requirements accurately and in a timely manner
Is relentless in finding ways to drive sales and create new customers
Monitors Key Performance Indicators and is always looking for areas to improve
Qualifications and Requirements
Demonstrates a passion for coffee and inspires it in others
Management experience in specialty coffee, retail, hospitality, and/or customer service is required
Experience managing a profitable & operationally sound single café/restaurant preferred
Must maintain current state‑issued SERVSafe Manager Certificate
Experience recruiting, hiring, and managing staff
Strong leadership skills with professional maturity
Proven ability to understand and execute an organization’s goals and objectives
Enjoys working on a team and collaborating as a team player
Leadership, relationship, team building, and conflict management skills
Excellent interpersonal and communication skills – both oral and written
Must be able to exercise independent judgment and decision‑making skills
Ability to work in a fast‑paced environment, manage competing priorities and meet deadlines
Experience reviewing financial reports and meeting budgets
Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays
Ability to lead change, deal with ambiguity, and prioritize in a fast‑paced environment
Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills
Minimum High School or GED
Compensation
Available to all employees
Competitive wage
Commuter Benefits – pre‑tax parking and transit
Employee Assistance Program (EAP) – Physical and mental health, financial and legal coaching available at no cost to the employee
Free mental health app subscription
Employee discount on merchandise, coffee gear, and at Equator cafes
Continuing coffee education classes
Free coffee
Paid Time Off for voting on Election Day
After 60 days as an employee at Equator
Healthcare Benefits (for full‑time employees working over 30 hours per week)
100% employer‑covered premium medical insurance
Voluntary Insurance Plans – dental, vision, long‑term disability, and supplementary life insurance
Employer covered life insurance premium
Flexible Spending Account (FSA) – healthcare and daily dependent care
After 90 days as an employee at Equator
Holiday Pay after 90 days of employment.
Eight Equator‑observed holidays per year
Paid Time Off with tenured increases for full‑time employees
1 paid volunteer day per year
After six months as an employee at Equator
401K with up to a 4% company match on employee contributions
Compensation Will Be Commensurate With Experience. We’d love for you to use the video answer feature for our screening questions! It’s a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role!
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.
Equator Coffees is an equal‑opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
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CLASSIFICATION Exempt
Reporting Relationships
Reports to the District Manager
Direct Reports: Shift Leads, Baristas, and Food Prep Positions
Position Summary The Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café.
Key Responsibilities
Sets a standard of conscientiously hiring, training, developing, and retaining employees
Continuously develop self and team
Inspires and creates a positive environment
Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings
Create timely and complete schedules, taking the business and employees needs into consideration
Completes payroll accurately and submits it within the proper time frame
Models hospitality and is in service to the customer
Acts to resolve customer concerns and is always looking for ways to make the experience better
Monitors, coaches, and encourages team members to exceed the customer’s expectations through the team’s execution of the operations, processes, recipes, and knowledge
Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers
Completes required inventories and accurate ordering in the proper time frame
Manage the store’s financial performance and costs to include accurate cash controls and product ordering
Completes the weekly financial corporate requirements accurately and in a timely manner
Is relentless in finding ways to drive sales and create new customers
Monitors Key Performance Indicators and is always looking for areas to improve
Qualifications and Requirements
Demonstrates a passion for coffee and inspires it in others
Management experience in specialty coffee, retail, hospitality, and/or customer service is required
Experience managing a profitable & operationally sound single café/restaurant preferred
Must maintain current state‑issued SERVSafe Manager Certificate
Experience recruiting, hiring, and managing staff
Strong leadership skills with professional maturity
Proven ability to understand and execute an organization’s goals and objectives
Enjoys working on a team and collaborating as a team player
Leadership, relationship, team building, and conflict management skills
Excellent interpersonal and communication skills – both oral and written
Must be able to exercise independent judgment and decision‑making skills
Ability to work in a fast‑paced environment, manage competing priorities and meet deadlines
Experience reviewing financial reports and meeting budgets
Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays
Ability to lead change, deal with ambiguity, and prioritize in a fast‑paced environment
Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills
Minimum High School or GED
Compensation
Available to all employees
Competitive wage
Commuter Benefits – pre‑tax parking and transit
Employee Assistance Program (EAP) – Physical and mental health, financial and legal coaching available at no cost to the employee
Free mental health app subscription
Employee discount on merchandise, coffee gear, and at Equator cafes
Continuing coffee education classes
Free coffee
Paid Time Off for voting on Election Day
After 60 days as an employee at Equator
Healthcare Benefits (for full‑time employees working over 30 hours per week)
100% employer‑covered premium medical insurance
Voluntary Insurance Plans – dental, vision, long‑term disability, and supplementary life insurance
Employer covered life insurance premium
Flexible Spending Account (FSA) – healthcare and daily dependent care
After 90 days as an employee at Equator
Holiday Pay after 90 days of employment.
Eight Equator‑observed holidays per year
Paid Time Off with tenured increases for full‑time employees
1 paid volunteer day per year
After six months as an employee at Equator
401K with up to a 4% company match on employee contributions
Compensation Will Be Commensurate With Experience. We’d love for you to use the video answer feature for our screening questions! It’s a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role!
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.
Equator Coffees is an equal‑opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
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