Johnson & Johnson
Director, Global Business Product Owner (BPO) – CXM Transformation, Sales Experi
Johnson & Johnson, New Brunswick, New Jersey, us, 08933
Director, Global Business Product Owner (BPO) – CXM Transformation, Sales Experience
Location: New Brunswick, NJ (Remote work possible). This 2‑year temporary role is based in New Brunswick and may be considered remote on a case‑by‑case basis.
Job Description Purpose:
The Director, Global Business Product Owner (BPO) – CXM Transformation, Sales Experience will define, prioritize, and manage the business requirements and features of the CRM platform for the sales experience area within a large‑scale transformation initiative. Acting as the voice of the business, this role ensures the CRM solution aligns with global business objectives, drives customer engagement, and delivers measurable value.
Strategic Product Ownership
Develop and maintain the global product vision, roadmap, and backlog for CRM capabilities, ensuring alignment with business goals and delivery of measurable value by way of incremental revenue and cost avoidance.
Translate strategic business needs into detailed requirements, user stories, and acceptance criteria.
Prioritize features and/or enhancements based on business value, technical feasibility, and stakeholder input.
Stakeholder Engagement & Leadership
Act as the primary liaison between Global Business Units, Regional Leadership, IT, and the Program team.
Lead collaboration with cross‑functional teams, including Sales, Marketing, Customer Service, Service & Repair, Professional Relations & Operations.
Manage expectations, communicate progress, and gather feedback from executive sponsors and key stakeholders.
Act as an empowered decision‑maker regarding prioritization, removing roadblocks and driving timely decisions.
Business Process & Requirements Management
Gather, analyze, and document business requirements, ensuring clarity and completeness.
Drive process optimization to ensure CRM functionalities support efficient and scalable business operations.
Lead workshops and sessions to elicit detailed requirements and validate solutions.
Agile Product Delivery
Collaborate within an Agile team framework to ensure timely delivery of capabilities in alignment with SME feedback.
Review and accept deliverables, ensuring they meet acceptance criteria and quality standards.
Continuously refine the product backlog based on evolving business needs and feedback.
Change Management & Adoption
Support change management initiatives to maximize user adoption and value realization.
Develop training, communication, and support strategies for end‑users.
Collaborate with leaders and team members to ensure successful market launch and continuous improvement across the product lifecycle.
Performance & Value Realization
Define KPIs and success metrics for CRM initiatives.
Monitor product performance and drive continuous improvement efforts.
Ensure that CRM capabilities deliver tangible business benefits and ROI.
Qualifications & Experience
Bachelor’s degree in Business, Information Technology, or related field; Master’s preferred.
10+ years of experience in Commercial Operations, CRM product management, Marketing, Business Analytics, Service & Repair or related roles.
Proven track record of leading complex global initiatives and managing complex product portfolios.
Experience in executing global transformations is highly desired.
Strong understanding of CRM platforms (e.g., Salesforce, Microsoft Dynamics, SAP CRM) and digital channels.
Expertise in agile methodologies, product lifecycle management, and stakeholder management, including strong proficiency with financial management and project management practices, tools, and methodologies.
Excellent analytical skills with ability to be detail‑oriented and while also communicating top‑down at the senior executive level.
Experience as a Portfolio Manager on a cross‑functional agile team preferred.
Foundational skills in Data Engineering, Cybersecurity, Intelligent Automation and Emerging Technology is desirable.
Exceptional communication, leadership, and stakeholder engagement skills.
Approximately 25% travel expected.
Core Competencies
Strategic Thinking & Visionary Leadership
Customer‑Centric Mindset
Agile & Scrum Methodologies (agile delivery with a fall‑fast mindset & measurable outcomes)
Product Management discipline
Cross‑Functional Collaboration
Leader, collaborator, team player, and individual contributor
Data‑Driven Decision Making
Problem solver
Trusted partner
Change Management & Influence
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.
Base Salary $120,000-$207,000
Benefits:
medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, group legal insurance. Company‑sponsored retirement plan (401(k)). Long‑term incentive program. Time off: Vacation 120 hours per calendar year; Sick time 40 hours per calendar year; Holiday pay, including floating holidays 13 days per calendar year; Work, personal and family time up to 40 hours per calendar year; Parental leave 480 hours within one year of birth/adoption/foster care of a child; Condolence leave 30 days for an immediate family member; 5 days for an extended family member; Caregiver leave 10 days; Volunteer leave 4 days; Military spouse time‑off 80 hours.
Seniority level Not Applicable
Employment type Full‑time
Job function Product Management and Marketing
Industries Hospitals and Health Care
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Job Description Purpose:
The Director, Global Business Product Owner (BPO) – CXM Transformation, Sales Experience will define, prioritize, and manage the business requirements and features of the CRM platform for the sales experience area within a large‑scale transformation initiative. Acting as the voice of the business, this role ensures the CRM solution aligns with global business objectives, drives customer engagement, and delivers measurable value.
Strategic Product Ownership
Develop and maintain the global product vision, roadmap, and backlog for CRM capabilities, ensuring alignment with business goals and delivery of measurable value by way of incremental revenue and cost avoidance.
Translate strategic business needs into detailed requirements, user stories, and acceptance criteria.
Prioritize features and/or enhancements based on business value, technical feasibility, and stakeholder input.
Stakeholder Engagement & Leadership
Act as the primary liaison between Global Business Units, Regional Leadership, IT, and the Program team.
Lead collaboration with cross‑functional teams, including Sales, Marketing, Customer Service, Service & Repair, Professional Relations & Operations.
Manage expectations, communicate progress, and gather feedback from executive sponsors and key stakeholders.
Act as an empowered decision‑maker regarding prioritization, removing roadblocks and driving timely decisions.
Business Process & Requirements Management
Gather, analyze, and document business requirements, ensuring clarity and completeness.
Drive process optimization to ensure CRM functionalities support efficient and scalable business operations.
Lead workshops and sessions to elicit detailed requirements and validate solutions.
Agile Product Delivery
Collaborate within an Agile team framework to ensure timely delivery of capabilities in alignment with SME feedback.
Review and accept deliverables, ensuring they meet acceptance criteria and quality standards.
Continuously refine the product backlog based on evolving business needs and feedback.
Change Management & Adoption
Support change management initiatives to maximize user adoption and value realization.
Develop training, communication, and support strategies for end‑users.
Collaborate with leaders and team members to ensure successful market launch and continuous improvement across the product lifecycle.
Performance & Value Realization
Define KPIs and success metrics for CRM initiatives.
Monitor product performance and drive continuous improvement efforts.
Ensure that CRM capabilities deliver tangible business benefits and ROI.
Qualifications & Experience
Bachelor’s degree in Business, Information Technology, or related field; Master’s preferred.
10+ years of experience in Commercial Operations, CRM product management, Marketing, Business Analytics, Service & Repair or related roles.
Proven track record of leading complex global initiatives and managing complex product portfolios.
Experience in executing global transformations is highly desired.
Strong understanding of CRM platforms (e.g., Salesforce, Microsoft Dynamics, SAP CRM) and digital channels.
Expertise in agile methodologies, product lifecycle management, and stakeholder management, including strong proficiency with financial management and project management practices, tools, and methodologies.
Excellent analytical skills with ability to be detail‑oriented and while also communicating top‑down at the senior executive level.
Experience as a Portfolio Manager on a cross‑functional agile team preferred.
Foundational skills in Data Engineering, Cybersecurity, Intelligent Automation and Emerging Technology is desirable.
Exceptional communication, leadership, and stakeholder engagement skills.
Approximately 25% travel expected.
Core Competencies
Strategic Thinking & Visionary Leadership
Customer‑Centric Mindset
Agile & Scrum Methodologies (agile delivery with a fall‑fast mindset & measurable outcomes)
Product Management discipline
Cross‑Functional Collaboration
Leader, collaborator, team player, and individual contributor
Data‑Driven Decision Making
Problem solver
Trusted partner
Change Management & Influence
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.
Base Salary $120,000-$207,000
Benefits:
medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, group legal insurance. Company‑sponsored retirement plan (401(k)). Long‑term incentive program. Time off: Vacation 120 hours per calendar year; Sick time 40 hours per calendar year; Holiday pay, including floating holidays 13 days per calendar year; Work, personal and family time up to 40 hours per calendar year; Parental leave 480 hours within one year of birth/adoption/foster care of a child; Condolence leave 30 days for an immediate family member; 5 days for an extended family member; Caregiver leave 10 days; Volunteer leave 4 days; Military spouse time‑off 80 hours.
Seniority level Not Applicable
Employment type Full‑time
Job function Product Management and Marketing
Industries Hospitals and Health Care
#J-18808-Ljbffr