Capital One
Senior Manager: AI Product Manager: Velocity Black
Capital One, New York, New York, us, 10261
Senior Manager: AI Product Manager: Velocity Black
Product Management at Capital One is a dynamic, customer‑centric field that reimagines the status quo, uncovers value‑creation opportunities, and drives innovative, sustainable experiences through technology.
Capital One US has acquired Velocity Black, a digital concierge company that harnesses artificial intelligence, human expertise, and cutting‑edge interfaces to help high‑performance people actualize the full potential of their lives. Velocity Black blends 24/7 chat, AI, and mobile payments to give customers instant access to the world’s finest restaurants, guaranteed upgrades at top resorts, and a concierge experience reimagined for the digital age.
In this role, you will:
Collaborate with internal stakeholders and external partners to grow and enhance Velocity Black’s luxury concierge offering.
Dream up and deliver new luxury concierge features and experiences in partnership with business partners, optimizing in‑market products through rapid testing and obsession over the customer experience.
Think strategically to prioritize the roadmap, balancing multiple priorities including building a product that customers love, meeting the interests of internal partners, and driving value for our growing luxury concierge business.
Shape the product development roadmap for new launches and features.
Work alongside a passionate, collaborative team to create innovative new concierge experiences.
What we’re looking for:
Intellectually curious – you ask why, you explore, you are not afraid to blurt out crazy ideas or follow an email chain for weeks to find answers.
Communicator & influencer – you communicate complex ideas clearly to any audience and rally associates to work with you.
Do‑er – you bias toward action, you try things, you get around roadblocks, and you stay focused on your goals.
Passionate & customer‑focused – you care about growing others and bringing them together around what’s possible; you have a desire and ability to connect with external or internal customers to fully understand their needs.
Learner – you have an appetite to learn new things or new technologies and exhibit humbleness when the time comes to ask for help.
Team player – you enjoy working with diverse people and driving the team toward a common goal; you put the team before yourself and build long‑lasting relationships.
Basic Qualifications:
At least 5 years of experience working in Product Management.
Degree: Either a Bachelor’s or Master’s in a quantitative field (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Engineering) or an MBA with a quantitative concentration.
Preferred Qualifications:
Experience translating business strategy and analysis into consumer‑facing digital products.
Hands‑on experience with modern AI tools and large language models (e.g., GPT, Claude, Gemini).
Curiosity for applying emerging AI/ML technologies to solve practical business problems and improve user workflows.
Ability to articulate the potential benefits, limitations, and risks of integrating generative AI into internal business processes and tools.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or email RecruitingAccommodation@capitalone.com.
No agencies please. This role is expected to accept applications for a minimum of 5 business days.
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Capital One US has acquired Velocity Black, a digital concierge company that harnesses artificial intelligence, human expertise, and cutting‑edge interfaces to help high‑performance people actualize the full potential of their lives. Velocity Black blends 24/7 chat, AI, and mobile payments to give customers instant access to the world’s finest restaurants, guaranteed upgrades at top resorts, and a concierge experience reimagined for the digital age.
In this role, you will:
Collaborate with internal stakeholders and external partners to grow and enhance Velocity Black’s luxury concierge offering.
Dream up and deliver new luxury concierge features and experiences in partnership with business partners, optimizing in‑market products through rapid testing and obsession over the customer experience.
Think strategically to prioritize the roadmap, balancing multiple priorities including building a product that customers love, meeting the interests of internal partners, and driving value for our growing luxury concierge business.
Shape the product development roadmap for new launches and features.
Work alongside a passionate, collaborative team to create innovative new concierge experiences.
What we’re looking for:
Intellectually curious – you ask why, you explore, you are not afraid to blurt out crazy ideas or follow an email chain for weeks to find answers.
Communicator & influencer – you communicate complex ideas clearly to any audience and rally associates to work with you.
Do‑er – you bias toward action, you try things, you get around roadblocks, and you stay focused on your goals.
Passionate & customer‑focused – you care about growing others and bringing them together around what’s possible; you have a desire and ability to connect with external or internal customers to fully understand their needs.
Learner – you have an appetite to learn new things or new technologies and exhibit humbleness when the time comes to ask for help.
Team player – you enjoy working with diverse people and driving the team toward a common goal; you put the team before yourself and build long‑lasting relationships.
Basic Qualifications:
At least 5 years of experience working in Product Management.
Degree: Either a Bachelor’s or Master’s in a quantitative field (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Engineering) or an MBA with a quantitative concentration.
Preferred Qualifications:
Experience translating business strategy and analysis into consumer‑facing digital products.
Hands‑on experience with modern AI tools and large language models (e.g., GPT, Claude, Gemini).
Curiosity for applying emerging AI/ML technologies to solve practical business problems and improve user workflows.
Ability to articulate the potential benefits, limitations, and risks of integrating generative AI into internal business processes and tools.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or email RecruitingAccommodation@capitalone.com.
No agencies please. This role is expected to accept applications for a minimum of 5 business days.
#J-18808-Ljbffr