AAA Northeast
Lead Sales and Service Counselor Registry (56534)
AAA Northeast, Peabody, Massachusetts, us, 01960
Lead Sales and Service Counselor Registry (56534)
Core Hours: Monday-Friday 8:45am-5:15pm; 40 hours per week. At least 2 Saturdays per month 8:45am-1:15pm; when working a Saturday, can opt for a full or half day off during the M-F workweek. *At times, business needs may require an earlier arrival and/or later departure.
Are you interested in joining a team that is continuously innovating to create the best experiences for members? We have been rated a top employer and best place to work across the Northeast year over year. Commit to giving back to the community and jump-start your career with AAA Northeast. Take your sales and customer service skills to the next level by joining our branch team!
What You Will Do
Member Service: Acts as a leader in the branch, providing assistance to counselors as necessary; handles more complex member service issues, demonstrates relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy. Responsible for performing all regular duties of a Member Service Counselor. Delivers accurate and timely information to members regarding club products/services.
In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems.
Provides assistance to members for accommodations and points of interest. This includes mapping, routing, and possible hotel and car reservations for members.
Sales: Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. Develops comprehensive knowledge of products and services offered by AAA Northeast. Through five-diamond process, cross selling techniques, and club and department training.
Daily Operations: As needed, assists with the daily, weekly, and monthly reports, including cash report, inventory, handles the opening/closing procedures for the branch. Processes registry reports and auto loan transactions.
In conjunction with Branch Manager I, ensures company policies and procedures for the day-to-day management of the branch including security of the branch office. Oversees the maintenance and physical appearance of branch office.
Qualifications Education: High School Diploma or GED required, Associate's degree preferred.
Experience: Customer Service with a focus in Sales required.
Licenses and Certifications: Must pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements. Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes.
Equal Opportunity Employer AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
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Are you interested in joining a team that is continuously innovating to create the best experiences for members? We have been rated a top employer and best place to work across the Northeast year over year. Commit to giving back to the community and jump-start your career with AAA Northeast. Take your sales and customer service skills to the next level by joining our branch team!
What You Will Do
Member Service: Acts as a leader in the branch, providing assistance to counselors as necessary; handles more complex member service issues, demonstrates relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy. Responsible for performing all regular duties of a Member Service Counselor. Delivers accurate and timely information to members regarding club products/services.
In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems.
Provides assistance to members for accommodations and points of interest. This includes mapping, routing, and possible hotel and car reservations for members.
Sales: Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. Develops comprehensive knowledge of products and services offered by AAA Northeast. Through five-diamond process, cross selling techniques, and club and department training.
Daily Operations: As needed, assists with the daily, weekly, and monthly reports, including cash report, inventory, handles the opening/closing procedures for the branch. Processes registry reports and auto loan transactions.
In conjunction with Branch Manager I, ensures company policies and procedures for the day-to-day management of the branch including security of the branch office. Oversees the maintenance and physical appearance of branch office.
Qualifications Education: High School Diploma or GED required, Associate's degree preferred.
Experience: Customer Service with a focus in Sales required.
Licenses and Certifications: Must pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements. Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes.
Equal Opportunity Employer AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
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