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Inbound Call Center Agent
role at
Sparkbit 360
$37,580.00/yr - $46,850.00/yr
We are seeking a patient, detail-oriented, and customer-friendly Inbound Call Center Agent to join our Washington, DC team. This role focuses solely on responding to incoming customer calls.
Responsibilities
Listen actively to understand customer questions, concerns, and needs
Provide accurate information about Sparkbit360s services, processes, and policies
Assist with client account inquiries, billing or service clarifications, appointment scheduling, or general customer support
Document call details, customer interactions, and resolutions using the companys CRM or call tracking system
Escalate issues to appropriate internal teams when needed to ensure timely resolution
Follow internal guidelines, scripts, and procedures to ensure consistency in customer service
Qualifications
High school diploma or equivalent required; some college or professional coursework preferred
Excellent verbal communication and listening skills
Strong problem-solving ability and patience with customers
Good organizational skills and attention to detail
Comfort using computers and basic CRM or call log systems
Benefits
Competitive hourly pay
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for growth and advancement
#J-18808-Ljbffr
Inbound Call Center Agent
role at
Sparkbit 360
$37,580.00/yr - $46,850.00/yr
We are seeking a patient, detail-oriented, and customer-friendly Inbound Call Center Agent to join our Washington, DC team. This role focuses solely on responding to incoming customer calls.
Responsibilities
Listen actively to understand customer questions, concerns, and needs
Provide accurate information about Sparkbit360s services, processes, and policies
Assist with client account inquiries, billing or service clarifications, appointment scheduling, or general customer support
Document call details, customer interactions, and resolutions using the companys CRM or call tracking system
Escalate issues to appropriate internal teams when needed to ensure timely resolution
Follow internal guidelines, scripts, and procedures to ensure consistency in customer service
Qualifications
High school diploma or equivalent required; some college or professional coursework preferred
Excellent verbal communication and listening skills
Strong problem-solving ability and patience with customers
Good organizational skills and attention to detail
Comfort using computers and basic CRM or call log systems
Benefits
Competitive hourly pay
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for growth and advancement
#J-18808-Ljbffr