Senior ServiceNow Architecture Group Manager - Senior Vice President

Overview of Citi: Citi is a global bank offering a broad range of financial products and services across more than 160 countries and jurisdictions. Our Enterprise Operations & Technology teams deliver secure, reliable, and efficient services, foundational technology, and digital architecture to support a first-class customer experience and safe, compliant operations. We are committed to diversity, merit-based opportunities, personal development, and a culture of delivering results with pride. Overview of the Role: The Engineering Group Manager is a senior management role responsible for leading a team or department to drive engineering activities, including the design, acquisition, and deployment of hardware, software, and network infrastructure in coordination with the Technology team. The objective is to lead efforts to ensure quality standards are met within existing and planned frameworks. Responsibilities: Ensure the goals of the functional area are delivered to appropriate Operations & Technology (O&T) organizations Oversee O&T spending to ensure the firm’s finances are budgeted and spent according to technology strategies Manage overall execution of IT strategy and roadmap for the technology area Lead operational readiness and conformance to global operational standards for ongoing operation and support Utilize an in-depth understanding of how engineering integrates within technology and commercial awareness Train and coach team members, conduct performance management, monitor quantity and quality of work, and address development needs for assigned personnel Make evaluative judgments based on analyzing information in complex or unique situations, using multiple sources of information Impact engineering through overseeing planning, finances/budget, end results, and policy setting Negotiate with senior leaders across functions and with external parties as required Assess risk when business decisions are made, safeguard Citigroup, its clients and assets by driving compliance with laws, rules, and regulations, and escalate and report control issues with transparency Qualifications: 10+ years of relevant experience in an engineering role with experience in people management Experience in Financial Services or a large complex/global environment Project management experience Clear and concise written and verbal communication Knowledge of design metrics, analytics tools, benchmarking practices, and related reporting Analytic/diagnostic skills Ability to work in a matrix environment and partner with virtual teams Ability to work independently, multi-task, and own parts of a project or initiative Ability to work under pressure and meet tight deadlines or changing requirements Proven track record of operational process change and improvement Education: Bachelor’s degree or equivalent experience Master’s degree preferred ------------------------------------------------------ Job Family Group:

Technology ------------------------------------------------------ Job Family:

Systems & Engineering ------------------------------------------------------ Time Type:

Full time ------------------------------------------------------ Primary Location:

Irving, Texas, United States ------------------------------------------------------ Primary Location Full Time Salary Range:

$156,160.00 - $234,240.00 In addition to salary, Citi’s offerings may include incentive and retention awards. Citi offers benefits including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off. Availability varies by jurisdiction, job level, and date of hire. ------------------------------------------------------ Anticipated Posting Close Date:

Oct 01, 2025 ------------------------------------------------------ Equal Opportunity Statement:

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Accommodation:

If you are a person with a disability and need a reasonable accommodation to use our search tools or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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