Sidley Austin LLP
Enterprise Operations Senior Analyst
Sidley Austin LLP, Chicago, Illinois, United States, 60290
Enterprise Operations Senior Analyst
Sidley Austin LLP is seeking an experienced and ITIL‑certified Enterprise Operations Senior Analyst with proven expertise in Major Incident Management (MIM) and enterprise operations.
Summary Typical responsibilities include outage and incident response leadership, continuous monitoring, diagnostics, and operational stability across our global 24x7x365 IT Operations Center (ITOC).
Duties And Responsibilities
Major Incident Management
– Serve as Incident Commander during critical outages, lead technical bridge calls, and ensure rapid service restoration.
Operational Oversight & Monitoring
– Real‑time monitoring of mission‑critical infrastructure using Splunk, SolarWinds, Dynatrace, AppDynamics, ThousandEyes, and SCOM; proactive health checks, automation scripts, and issue resolution.
Technical Escalation & Troubleshooting
– Deep‑dive troubleshooting across server OS, virtualization, networking, and hybrid cloud environments; scripting (Python, PowerShell, VBScript) for diagnostics and automation.
Reporting & Collaboration
– Shift handover reports, incident retrospectives, trend analyses, and continuous improvement metrics.
Target Salary Range $102,000 – $118,000 (Illinois cities)
Benefits Our compensation package includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Qualifications
Required
Minimum 5 years in IT operations or NOC/ITOC environments.
Minimum 5 years of proven leadership in Major Incident Management.
Advanced expertise with infrastructure monitoring suites (Splunk, Datadog, ThousandEyes, AppDynamics, Dynatrace, SolarWinds).
Minimum 5 years of hands‑on technical knowledge across Windows, Linux, VMware, and Cisco networking.
Strong Azure cloud and hybrid IT infrastructure experience.
Proficiency with ServiceNow or equivalent ITSM platforms.
ITIL Foundation Certification.
Strong scripting capabilities (Python, PowerShell, VBScript).
Exceptional communication skills (verbal, written, executive‑level updates).
Preferred
Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience supporting Microsoft System Center Suite, Office 365, and collaboration platforms such as Zoom.
Prior experience in legal industry IT environments with strict SLA expectations.
Demonstrated success in operational improvements (runbook creation, automation, KPI tracking).
Equal Opportunity Employer Sidley Austin LLP is an Equal Opportunity Employer.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
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Summary Typical responsibilities include outage and incident response leadership, continuous monitoring, diagnostics, and operational stability across our global 24x7x365 IT Operations Center (ITOC).
Duties And Responsibilities
Major Incident Management
– Serve as Incident Commander during critical outages, lead technical bridge calls, and ensure rapid service restoration.
Operational Oversight & Monitoring
– Real‑time monitoring of mission‑critical infrastructure using Splunk, SolarWinds, Dynatrace, AppDynamics, ThousandEyes, and SCOM; proactive health checks, automation scripts, and issue resolution.
Technical Escalation & Troubleshooting
– Deep‑dive troubleshooting across server OS, virtualization, networking, and hybrid cloud environments; scripting (Python, PowerShell, VBScript) for diagnostics and automation.
Reporting & Collaboration
– Shift handover reports, incident retrospectives, trend analyses, and continuous improvement metrics.
Target Salary Range $102,000 – $118,000 (Illinois cities)
Benefits Our compensation package includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Qualifications
Required
Minimum 5 years in IT operations or NOC/ITOC environments.
Minimum 5 years of proven leadership in Major Incident Management.
Advanced expertise with infrastructure monitoring suites (Splunk, Datadog, ThousandEyes, AppDynamics, Dynatrace, SolarWinds).
Minimum 5 years of hands‑on technical knowledge across Windows, Linux, VMware, and Cisco networking.
Strong Azure cloud and hybrid IT infrastructure experience.
Proficiency with ServiceNow or equivalent ITSM platforms.
ITIL Foundation Certification.
Strong scripting capabilities (Python, PowerShell, VBScript).
Exceptional communication skills (verbal, written, executive‑level updates).
Preferred
Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience supporting Microsoft System Center Suite, Office 365, and collaboration platforms such as Zoom.
Prior experience in legal industry IT environments with strict SLA expectations.
Demonstrated success in operational improvements (runbook creation, automation, KPI tracking).
Equal Opportunity Employer Sidley Austin LLP is an Equal Opportunity Employer.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
#J-18808-Ljbffr