Jobs via Dice
Responsibilities
ServiceNow Implementation:
Manage multiple ServiceNow capability projects across the federal customers ServiceNow platform
ServiceNow Enterprise Platform Management:
Overall ServiceNow Enterprise Platform operations
ServiceNow Solutions Professional:
Provide federal customers solutions for ServiceNow capabilities such as ITSM, SPM (Demand, PPM, Agile and Test 2.0), Security Operations, ITAM Asset Management, CMDB, Now Assist Generative, ITIL best practices, and Project Management Office
Program Planning:
Develop and manage comprehensive Program and project plans, including timelines, milestones, resource allocation and other day-to-day activities for site
Stakeholder Management:
Engage with named stakeholders to define Program scope, objectives, and deliverables; Maintain regular communications to update on Program progress and address any issues as needed
Risk Management:
Identify potential risks throughout Program and resource teams to develop mitigation strategies to ensure program success
Change and Release Management:
Lead all change and release management processes
Team Leadership:
Lead and motivate program team and leads, fostering a collaborative and productive work environment
Performance Tracking:
Monitor project performance using appropriate tools and techniques; Report on progress, any challenges, and solutions in daily, weekly, or monthly meetings
Budget Management:
Oversee Program contract budgets, ensuring financial resources are used efficiently and effectively
Continuous Service Improvement (CSI):
Implement best practices using ITIL and ITSM processes and other continuous improvement initiatives to enhance project and program delivery and outcomes
Requirements
Master's degree in an IT related field
Certifications:
Project Management Institute (PMI), Project Management Professional (PMP) and ITIL V4 Foundations, ServiceNow Certified Systems Administrator or Implementation Specialist certifications
Minimum of 7 years of demonstrated experience as a Deputy or Program Manager
Experience in supporting and briefing Government senior executive stakeholders
Demonstrates expertise in the use of the ServiceNow capabilities, functionality, and overall management of a ServiceNow Enterprise wide platform supporting 2,000+ government agency staff members
Expert organization skills to manage multiple projects, operations and maintenance of the ServiceNow Platform
Strong oral and written communication skills
Demonstrated excellence in planning, directing, and managing ServiceNow operations for an Enterprise-wide platform
Demonstrated successful management and supervision of 25+ employees and over 4,000 customers
Compensation & Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity By clicking Apply Today you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or delivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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ServiceNow Implementation:
Manage multiple ServiceNow capability projects across the federal customers ServiceNow platform
ServiceNow Enterprise Platform Management:
Overall ServiceNow Enterprise Platform operations
ServiceNow Solutions Professional:
Provide federal customers solutions for ServiceNow capabilities such as ITSM, SPM (Demand, PPM, Agile and Test 2.0), Security Operations, ITAM Asset Management, CMDB, Now Assist Generative, ITIL best practices, and Project Management Office
Program Planning:
Develop and manage comprehensive Program and project plans, including timelines, milestones, resource allocation and other day-to-day activities for site
Stakeholder Management:
Engage with named stakeholders to define Program scope, objectives, and deliverables; Maintain regular communications to update on Program progress and address any issues as needed
Risk Management:
Identify potential risks throughout Program and resource teams to develop mitigation strategies to ensure program success
Change and Release Management:
Lead all change and release management processes
Team Leadership:
Lead and motivate program team and leads, fostering a collaborative and productive work environment
Performance Tracking:
Monitor project performance using appropriate tools and techniques; Report on progress, any challenges, and solutions in daily, weekly, or monthly meetings
Budget Management:
Oversee Program contract budgets, ensuring financial resources are used efficiently and effectively
Continuous Service Improvement (CSI):
Implement best practices using ITIL and ITSM processes and other continuous improvement initiatives to enhance project and program delivery and outcomes
Requirements
Master's degree in an IT related field
Certifications:
Project Management Institute (PMI), Project Management Professional (PMP) and ITIL V4 Foundations, ServiceNow Certified Systems Administrator or Implementation Specialist certifications
Minimum of 7 years of demonstrated experience as a Deputy or Program Manager
Experience in supporting and briefing Government senior executive stakeholders
Demonstrates expertise in the use of the ServiceNow capabilities, functionality, and overall management of a ServiceNow Enterprise wide platform supporting 2,000+ government agency staff members
Expert organization skills to manage multiple projects, operations and maintenance of the ServiceNow Platform
Strong oral and written communication skills
Demonstrated excellence in planning, directing, and managing ServiceNow operations for an Enterprise-wide platform
Demonstrated successful management and supervision of 25+ employees and over 4,000 customers
Compensation & Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity By clicking Apply Today you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or delivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr