CACI International Inc
Senior Technical Account Manager
CACI International Inc, Virginia, Minnesota, United States, 55792
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Senior Technical Account Manager
role at
CACI International Inc
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Top Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: None
Responsibilities
Be the Customer Champion: Serve as the primary technical point of contact for a portfolio of key accounts. Build and maintain strong relationships with customer stakeholders and technical teams.
Guide and Support: Provide technical guidance and expertise to help customers achieve their goals. Assist with onboarding, training, and sharing best practices.
Advocate for Customers: Act as a customer advocate internally, sharing valuable feedback and technical needs with our product, engineering, and development teams.
Solve Complex Issues: Proactively identify and resolve technical issues, coordinating with internal teams for timely solutions.
Strategize for Success: Develop and execute strategic account plans to promote product adoption, identify new opportunities, and ensure customer retention.
Monitor and Report: Track key account metrics, monitor product usage, and report performance to drive continuous improvement.
Collaborate Across Departments: Work closely with Sales, Product, and other departments to enhance the overall customer experience.
Qualifications
An active Top Secret clearance.
A bachelor's degree in a technical field or equivalent experience.
At least 3 years in a technical customer-facing role.
A solid technical understanding to explain complex concepts simply.
Strong analytical and problem-solving abilities.
Excellent communication skills.
Demonstrated project management and organizational skills.
Experience managing a CRM and support ticketing systems.
Desired
Relevant industry certifications (e.g., ITIL, PMP, or cloud certifications).
CSfC Experience strongly preferred.
What You Can Expect A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours. Learn more about CACI here.
Pay Range $90,300-$189,600
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Senior Technical Account Manager
role at
CACI International Inc
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Top Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: None
Responsibilities
Be the Customer Champion: Serve as the primary technical point of contact for a portfolio of key accounts. Build and maintain strong relationships with customer stakeholders and technical teams.
Guide and Support: Provide technical guidance and expertise to help customers achieve their goals. Assist with onboarding, training, and sharing best practices.
Advocate for Customers: Act as a customer advocate internally, sharing valuable feedback and technical needs with our product, engineering, and development teams.
Solve Complex Issues: Proactively identify and resolve technical issues, coordinating with internal teams for timely solutions.
Strategize for Success: Develop and execute strategic account plans to promote product adoption, identify new opportunities, and ensure customer retention.
Monitor and Report: Track key account metrics, monitor product usage, and report performance to drive continuous improvement.
Collaborate Across Departments: Work closely with Sales, Product, and other departments to enhance the overall customer experience.
Qualifications
An active Top Secret clearance.
A bachelor's degree in a technical field or equivalent experience.
At least 3 years in a technical customer-facing role.
A solid technical understanding to explain complex concepts simply.
Strong analytical and problem-solving abilities.
Excellent communication skills.
Demonstrated project management and organizational skills.
Experience managing a CRM and support ticketing systems.
Desired
Relevant industry certifications (e.g., ITIL, PMP, or cloud certifications).
CSfC Experience strongly preferred.
What You Can Expect A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours. Learn more about CACI here.
Pay Range $90,300-$189,600
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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