Legends Global
Premium Experience Manager (Highmark Stadium)
Legends Global, Kenmore, New York, United States
Premium Experience Manager (Highmark Stadium)
Join to apply for the
Premium Experience Manager (Highmark Stadium)
role at
Legends Global
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and centre through our white‑label approach.
Our network of 450 venues worldwide hosts 20,000 events annually and entertains 165 million guests each year, powered by deep expertise and flawless execution in feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
THE ROLE As the ambassador of hospitality across Highmark Stadium’s all‑inclusive Founders Club and the Buffalo Bills team dining facility, the Premium Experience Manager leads a team with warmth, precision, and purpose. The role leads food & beverage operations in the Founders Club, guiding a dedicated team to deliver best‑in‑class, high‑touch experiences that foster guest loyalty and elevate the Buffalo Bills brand. The manager also partners with the team‑dining chef to oversee hospitality and service execution within the team‑dining room, providing a refined and discreet environment for Buffalo Bills players, coaches, administrative, and business staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the primary contact for VIP guests and Buffalo Bills team dining needs, providing a targeted, space‑specific, best‑in‑class experience
Lead team members in operations and service standards
Coordinate with Premium Director to ensure operational success of spaces
Achieve planned costs in labor and COGS and work within budgeted guidelines
Build strong, long‑term connections to enhance client loyalty and retention
Implement programs for guest preferences and personalization
Partner with the culinary team to exceed clients’ expectations, including menu development, tastings, and communicating service standards
Oversee rentals and client vendors, including building management COI required for all events; vendors include floral, décor, entertainment, and audio‑visual/sound
Gather and analyze client feedback to identify improvement opportunities
Assist in planning and executing surprise‑and‑delight moments
Coordinate exclusive moments with Buffalo Bills players and team members
Innovate new ways to elevate the premium experience
Ensure seamless operational execution on game day and event day
Troubleshoot and resolve issues in real time
Hire, schedule, and oversee hourly club employees and front‑of‑house team‑dining members
Manage hourly venue staff by coaching, counseling, monitoring performance, and performing disciplinary actions when appropriate
Perform additional related duties, tasks and responsibilities as required
QUALIFICATIONS
Minimum of 3 years of experience in high‑end hospitality environments, with a proven ability to lead and inspire teams to deliver exceptional service
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
Demonstrated success in planning and executing high‑volume events for 500 to 1,000 guests, with meticulous attention to detail and flawless coordination
Strong leadership background within renowned fine‑dining establishments, luxury hotels, or exclusive private clubs, including managing staff, setting standards for excellence, and cultivating a positive, performance‑driven culture
Exceptional discretion, integrity, and trustworthiness, with a commitment to upholding client confidentiality and representing the brand with professionalism
SKILLS AND ABILITIES
Supervisory experience with the ability to motivate and lead teams
Ability to effectively manage and produce in a matrixed environment
Excellent interpersonal and communication skills
Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
Excellent organizational skills with the ability to prioritize workload and multitask in a fast‑paced environment
Strong problem solving and creative skills, and the ability to exercise sound judgment
High level of integrity and dependability with a strong sense of urgency and result‑orientation
Knowledge of accounting policy and procedures is preferred
Experience in a union work environment preferred
Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
Specific vision abilities required by this job include close vision and the ability to adjust focus
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays, including all games and major stadium events
Must be able to lift, push, pull approximately 25 lbs
Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators
COMPENSATION Competitive salary range of $75,000 – $80,000 commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
EEO STATEMENT Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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Premium Experience Manager (Highmark Stadium)
role at
Legends Global
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and centre through our white‑label approach.
Our network of 450 venues worldwide hosts 20,000 events annually and entertains 165 million guests each year, powered by deep expertise and flawless execution in feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
THE ROLE As the ambassador of hospitality across Highmark Stadium’s all‑inclusive Founders Club and the Buffalo Bills team dining facility, the Premium Experience Manager leads a team with warmth, precision, and purpose. The role leads food & beverage operations in the Founders Club, guiding a dedicated team to deliver best‑in‑class, high‑touch experiences that foster guest loyalty and elevate the Buffalo Bills brand. The manager also partners with the team‑dining chef to oversee hospitality and service execution within the team‑dining room, providing a refined and discreet environment for Buffalo Bills players, coaches, administrative, and business staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the primary contact for VIP guests and Buffalo Bills team dining needs, providing a targeted, space‑specific, best‑in‑class experience
Lead team members in operations and service standards
Coordinate with Premium Director to ensure operational success of spaces
Achieve planned costs in labor and COGS and work within budgeted guidelines
Build strong, long‑term connections to enhance client loyalty and retention
Implement programs for guest preferences and personalization
Partner with the culinary team to exceed clients’ expectations, including menu development, tastings, and communicating service standards
Oversee rentals and client vendors, including building management COI required for all events; vendors include floral, décor, entertainment, and audio‑visual/sound
Gather and analyze client feedback to identify improvement opportunities
Assist in planning and executing surprise‑and‑delight moments
Coordinate exclusive moments with Buffalo Bills players and team members
Innovate new ways to elevate the premium experience
Ensure seamless operational execution on game day and event day
Troubleshoot and resolve issues in real time
Hire, schedule, and oversee hourly club employees and front‑of‑house team‑dining members
Manage hourly venue staff by coaching, counseling, monitoring performance, and performing disciplinary actions when appropriate
Perform additional related duties, tasks and responsibilities as required
QUALIFICATIONS
Minimum of 3 years of experience in high‑end hospitality environments, with a proven ability to lead and inspire teams to deliver exceptional service
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
Demonstrated success in planning and executing high‑volume events for 500 to 1,000 guests, with meticulous attention to detail and flawless coordination
Strong leadership background within renowned fine‑dining establishments, luxury hotels, or exclusive private clubs, including managing staff, setting standards for excellence, and cultivating a positive, performance‑driven culture
Exceptional discretion, integrity, and trustworthiness, with a commitment to upholding client confidentiality and representing the brand with professionalism
SKILLS AND ABILITIES
Supervisory experience with the ability to motivate and lead teams
Ability to effectively manage and produce in a matrixed environment
Excellent interpersonal and communication skills
Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
Excellent organizational skills with the ability to prioritize workload and multitask in a fast‑paced environment
Strong problem solving and creative skills, and the ability to exercise sound judgment
High level of integrity and dependability with a strong sense of urgency and result‑orientation
Knowledge of accounting policy and procedures is preferred
Experience in a union work environment preferred
Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
Specific vision abilities required by this job include close vision and the ability to adjust focus
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays, including all games and major stadium events
Must be able to lift, push, pull approximately 25 lbs
Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators
COMPENSATION Competitive salary range of $75,000 – $80,000 commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
EEO STATEMENT Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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