ORNL Federal Credit Union
AVP Mortgage Servicing Operations (7 Servicing)
ORNL Federal Credit Union, Knoxville, Tennessee, United States, 37955
AVP Mortgage Servicing Operations (7 Servicing)
Join
ORNL Federal Credit Union
for the hybrid‑remote role. Candidates must work on site 2‑3 days per week at 2077 Town Center Blvd, Knoxville, TN 37922. Deadline to apply: October 26, 2025. Role : The AVP Mortgage Servicing Operations leads daily oversight of the servicing portfolio and operations staff, develops processes, ensures cross‑functional alignment, and serves as a leader in Member Support, Escrow, System Administration, Loan Boarding, Documents/Collateral, and Statements/Payments. Essential Functions & Responsibilities
Spearheads a proactive and positive servicing culture; ensures investor SLAs and procedures are met in all member‑facing interactions (inbound calls/emails, payoff requests, lien releases, escrow analysis, statements, loan boarding, etc.). Responsible for the architecture and oversight of the loan servicing system, including multiple vendor integrations; leads the organization to be progressive and proactive in technology offerings. Responsible for all member communications (statements, escrow analysis, notices, letters, forms, portal); ensures all communication is within brand guidelines and meets all regulatory and investor requirements. Manages the retention and organization of all documents (member communications and collateral files); ensures retention schedules of investors are followed. Assists with internal and external audits; oversees the QC Control and Assurance program to ensure all investor guidelines and regulations are met and reported on properly. Performs other job‑related duties or projects as required. Experience
Seven years or more of mortgage and/or financial services experience required. Five years of leadership in a financial institution required. Five years of mortgage servicing investor reporting, including GSE, required. Education
Bachelor’s degree in business administration, finance, accounting, or an equivalent combination of education, training, work‑related experience, and/or military experience required. Other skills required
Proficiency in Black Knight MSP servicing system Proficiency in Fannie Mae procedures, systems and reporting requirements Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Proficiency in Google Workspace Excellent organizational and analytical skills Ability to communicate clearly and professionally with all levels of an organization Excellent written and verbal communication skills (including business writing ability) Excellent time management skills and accustomed to working with deadlines Strong customer service orientation required Must possess attention to detail and the ability to perform basic math skills Referrals increase your chances of interviewing at ORNL Federal Credit Union by 2x.
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Join
ORNL Federal Credit Union
for the hybrid‑remote role. Candidates must work on site 2‑3 days per week at 2077 Town Center Blvd, Knoxville, TN 37922. Deadline to apply: October 26, 2025. Role : The AVP Mortgage Servicing Operations leads daily oversight of the servicing portfolio and operations staff, develops processes, ensures cross‑functional alignment, and serves as a leader in Member Support, Escrow, System Administration, Loan Boarding, Documents/Collateral, and Statements/Payments. Essential Functions & Responsibilities
Spearheads a proactive and positive servicing culture; ensures investor SLAs and procedures are met in all member‑facing interactions (inbound calls/emails, payoff requests, lien releases, escrow analysis, statements, loan boarding, etc.). Responsible for the architecture and oversight of the loan servicing system, including multiple vendor integrations; leads the organization to be progressive and proactive in technology offerings. Responsible for all member communications (statements, escrow analysis, notices, letters, forms, portal); ensures all communication is within brand guidelines and meets all regulatory and investor requirements. Manages the retention and organization of all documents (member communications and collateral files); ensures retention schedules of investors are followed. Assists with internal and external audits; oversees the QC Control and Assurance program to ensure all investor guidelines and regulations are met and reported on properly. Performs other job‑related duties or projects as required. Experience
Seven years or more of mortgage and/or financial services experience required. Five years of leadership in a financial institution required. Five years of mortgage servicing investor reporting, including GSE, required. Education
Bachelor’s degree in business administration, finance, accounting, or an equivalent combination of education, training, work‑related experience, and/or military experience required. Other skills required
Proficiency in Black Knight MSP servicing system Proficiency in Fannie Mae procedures, systems and reporting requirements Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Proficiency in Google Workspace Excellent organizational and analytical skills Ability to communicate clearly and professionally with all levels of an organization Excellent written and verbal communication skills (including business writing ability) Excellent time management skills and accustomed to working with deadlines Strong customer service orientation required Must possess attention to detail and the ability to perform basic math skills Referrals increase your chances of interviewing at ORNL Federal Credit Union by 2x.
#J-18808-Ljbffr