Heartland Dental is hiring: Dental Office Assistant in Rockford

Dental Office Assistant – Dental Group of Rockford

Join Heartland Dental as a Dental Office Assistant in Rockford, IL. The role supports a 15‑person front‑office team committed to patient care and teamwork.

Responsibilities

• Greet and welcome patients, creating a positive first impression.
• Manage front‑office duties including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
• Process insurance and patient payments, posting accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems and optimize office potential.

Minimum Qualifications

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI necessary for performing job‑related functions; regular HIPAA training will be required.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dextra or other dental software.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
• Tuberculosis (TB) test required for all new hires in dental office positions; test will be arranged during the pre‑employment process.

Benefits

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to develop full potential.
• Opportunity to be part of a secure company with 20+ years of industry experience.
• Access to on‑demand Daily Pay.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.