Heartland Dental is hiring: Dental Office Assistant in Delafield

Overview

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Forward Dental - Delafieldis is looking for a Business Assistant to join our team. Schedule: Monday     Tuesday 10:30am-6:30pm; Wednesday & Thursday 7:30am-4:30pm; Friday 8:00am-1:00pm; 1 Saturday per month 7:30am-1:00pm.

Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership where patients come first and continuous learning is encouraged. The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental has been recognized by Newsweek for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, based on a nationwide study of 1.5 million companies with a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required; must protect PHI and maintain data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be made to enable individuals with disabilities
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• A tuberculosis (TB) test is required for all new hires in dental office positions and will be arranged during the pre-employment process; not applicable in the states of FL & TN

About Heartland Dental

Heartland Dental is the nation\'s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors retain clinical autonomy and share a common goal of delivering high-quality dental care and patient experiences.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.