CareersInFood.com is hiring: Customer Service Manager in Vero Beach

Join to apply for the Customer Service Manager role at CareersInFood.com, a key leadership position within Perricone Farms, a leading premium citrus juice company headquartered in Fort Pierce, Florida.

Perricone Farms is hiring a strategic and experienced Customer Service Manager to oversee and elevate its customer service operations, ensuring excellence across all customer touchpoints and driving long-term growth.

Key Responsibilities

• Lead, supervise, and mentor the customer service team to ensure high performance in order processing, fulfillment, and delivery.
• Hire, train, and develop team members, setting clear performance goals and conducting regular reviews.
• Foster a proactive, customer-centric, and solution-oriented team culture.
• Provide coaching and development opportunities to support continuous improvement.
• Ensure exceptional service to both B2B and B2C customers, including distributors, retailers, and foodservice partners.
• Maintain and strengthen key customer relationships to drive satisfaction and loyalty.
• Handle and resolve escalated issues with professionalism, urgency, and tact.
• Develop, implement, and refine customer service procedures, policies, and standards to drive operational efficiency and service excellence.
• Evaluate and streamline the order-to-delivery process, identifying gaps and executing enhancements.
• Lead the adoption and effective use of CRM and ERP systems for accurate order tracking and communication management.
• Work closely with Sales, Supply Chain, Logistics, Production, and Finance teams to resolve order, inventory, or delivery challenges.
• Ensure alignment across departments on customer commitments, fulfillment timelines, and service expectations.
• Participate in demand planning and inventory coordination to proactively support service continuity.
• Define and monitor key performance indicators (KPIs), service levels (SLAs), and team metrics to measure success.
• Analyze customer feedback and service data to identify trends, root causes, and opportunities for improvement.
• Prepare and present regular performance reports and recommendations to senior leadership.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field preferred.
• 5+ years of customer service experience, with at least 2 years in a supervisory or managerial role (experience in the food, beverage, or CPG industry preferred).
• Strong leadership, problem-solving, and organizational skills.
• Excellent communication and interpersonal abilities.
• Experience working with ERP/CRM systems (e.g., SAP, NetSuite, Salesforce).
• Ability to manage high volumes of orders and inquiries with attention to detail.

Location & Compensation

Fort Pierce, FL | $80,000 - $100,000 (competitive benefits package including health, vision, dental, life insurance, and a 401(k) plan)