Retail Associate Job at USC CERPP (Center for Enrollment Research, Policy and Pr

Retail Associate

Apply for the Retail Associate role at USC CERPP (Center for Enrollment Research, Policy and Practice), part of USC Auxiliary Services. USC Bookstores is a thriving retail organization with nine physical locations, a booming online presence, and over $35 million in annual sales, dedicated to creating the Best USC Experience.

The Opportunity

Are you passionate about providing exceptional customer service? Are you driven to set and exceed high sales goals? Then we want you! As our Retail Associate, you will be a fountain of knowledge for our guests as they browse our spacious locations. With your friendly, helpful demeanor, you will help our team create the best USC experience for each guest that comes through our doors. We will depend on you to help us set and surpass all of the sales goals that meet our growing needs.

The Accountabilities

• Provide customer service to students, faculty, staff and external customers. Meet customer needs, offer options, resolve problems and follow up with customers. Ensure full customer satisfaction without unnecessarily referring customers to other staff members. Maintain friendly, helpful demeanor.
• Provide professional, knowledgeable, courteous customer service. Assist customers in locating merchandise, take special orders, answer questions, perform gift wrapping and/or other special services, communicate policies on returns and exchanges. Monitor for shoplifting. Resolve customer complaints and process merchandise returns, refunds or exchanges.
• Perform all cashiering functions in accordance with department and university cash handling policies and procedures. Check price tags for alterations. Protect department against monetary losses by requiring appropriate identification for check cashing. Use appropriate verification procedures for credit card purchases.
• Keep sales floor neat, clean and fully stocked. Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory. Ensure merchandise is attractively displayed. Maintain cashiering desk/areas in a clean, organized fashion. Keep cashiering area well stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
• Assist with answering incoming calls and directing them to the appropriate person or department.
• Make tags for damaged merchandise, deliver daily to designated area. Return misplaced merchandise to correct department daily.
• Comply with all university and department policies and procedures.
• In the absence of department manager, supervise student workers and/or Retail Associate Trainees. Assist department manager in training new staff.
• Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The Qualifiers

• Minimum Education: High school or equivalent
• Minimum Experience: 6 - 12 months
• Minimum Field of Expertise: Retail Sales
• Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.
• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

What We Prefer

• Preferred Field of Expertise: USC Retail Associate Trainee Experience

The Trojan Family Rewards

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

Compensation

The hourly rate range for this position is $18.92 - $20.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Higher Education