Jobs via Dice is hiring: IT Support Specialist in Village of Voorheesville

Your role

As an IT Support Specialist, you'll play a vital role in empowering our teams by delivering responsive, first-line technical support. Reporting to the IT Team Leader, you'll focus on collaboration, problem-solving, and proactive maintenance. This role ensures our information systems and end‑user devices operate seamlessly, enabling innovation and productivity across the organization.

Responsibilities

• Technical Support and Troubleshooting: Act as the first point of contact for IT issues, resolve level 1 support requests and elevate complex issues as needed, and ensure timely response and resolution of help desk tickets.
• Device & System Management: Support daily use of desktops, laptops, printers, and mobile devices. Perform computer set ups and imaging following standard procedures. Assist with onboarding/offboarding, including account setup and equipment prep.
• Documentation: Maintain accurate records of support actions and resolutions.
• Compliance: Follow company safety standards, IT policies, and data security guidelines.

Qualifications

• You have at least 1 year of experience working in a help desk or technical support function.
• You have at least 1 year with hard drive imaging and PC build processes.
• You are familiar with help desk/ticketing systems and handling level 1 support tickets.
• You have a strong ability to troubleshoot software, hardware, and basic networking issues.
• You can prioritize tasks and manage time in a fast paced environment.

Benefits

• Culture Built on Trust & Accountability: We empower our IT specialists to take ownership of their work, make data driven decisions, and lead process improvements that directly impact production efficiency and customer satisfaction.
• Professional Growth: Expand your expertise in IT systems, and cross‑functional collaboration within a technically advanced, fast‑paced manufacturing environment.
• Innovation Driven by People: Your insights matter. From optimizing IT processes to providing daily to support to the internal customers, your contributions will help shape a smarter, more agile business.
• Comprehensive Rewards: Enjoy competitive compensation, generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work‑life balance.
• Competitive Pay: Base salary ranges from $21.63 to $23.82 an hour, commensurate with experience and qualifications.

Job location

This role requires you to work on‑site at our office in Voorheesville, United States (US). You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration.

Contact information

Talent Acquisition Team: Cassandra Quinn

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