F5
Position Summary
Director, Reliability Engineering at F5. Lead and build a new capability focused on IT Service Management (ITSM), infrastructure (cloud and on‑premise), and observability. Drive a strategic vision, adopt cross‑organizational practices, and foster a human‑first approach. Key Responsibilities
Support infrastructure operation teams focused on cloud and on‑premise infrastructure. Drive sustainable engineering practices, modern configuration management, and systematic intake. Establish cloud platform practices across AWS, GCP, and Azure. Build technologies and practices that lower the barrier of entry for engineers using cloud infrastructure. Help build a strategic roadmap for tooling and automation that enables engineers to build applications quickly, securely, and effectively. Own critical ITIL practices: change management, problem management, incident management. Drive adoption of documented processes and support maturity assessments within Digital. Build connectivity between process and practices, driving robust metrics and simplified strategies for turning documentation into engineering practices. Own incident management responses and ensure communications and escalations to senior leadership are simple and effective. Drive change management activities, including CAB, release management, and audit execution. Build and blend modern observability practices with tradition NOC/SOC teams to create a lean and robust monitoring ecosystem between SaaS, cloud, and on‑premise services. Integrate incident management practices with automated observability tools and methodologies to drive visibility into system health. Establish clear metrics such as KPIs, SLOs, and SLIs to measure and continuously improve operational performance. Foster a proactive culture of monitoring and early detection to identify and address system anomalies before they impact users or infrastructure reliability. Build and lead high‑performing global teams across infrastructure, ITSM, and observability teams. Create strategic roadmaps and participate as delivery lead in large program level initiatives. Collaborate closely with Security, Engineering, Compliance, and Legal organizations to ensure alignment and transparency. Mentor, develop, and support technical teams, driving a culture of ownership, innovation, and continuous improvement. Define KPIs and metrics to measure operational performance and developer productivity. Drive vendor strategy and manage partner relationships for infrastructure platforms and developer tools. Required Qualifications
12+ years of experience in infrastructure, platform engineering, ITIL, or developer tooling, with 5+ years in senior leadership roles. Proven track record overseeing large‑scale cloud environments and physical data centers in complex enterprise environments. Expertise in Agile methodologies and driving team cultures through iterative improvement and technical excellence. Expertise in infrastructure‑as‑code (Terraform, Ansible), cloud‑native operations, and hybrid networking. Deep understanding of developer platforms, including source control, artifact repositories, CI/CD frameworks, and observability stacks. Strong grasp of DevOps principles, platform engineering, and infrastructure automation practices. Experience with NOC/SOC operations or observability practices and driving operational resilience through system health metrics. Experience with compliance, risk management, and operational excellence frameworks (e.g., ITIL, SOC2, ISO). Strategic thinker with excellent leadership, communication, and stakeholder management skills. Preferred Qualifications
Experience supporting F5 products and global engineering organizations in high‑growth, SaaS‑based companies. ITIL 4 experience and certification and utilizing ServiceNow for driving ITIL implementations. Previous technical certifications for cloud platforms, including AWS Solutions Architect, Azure Architect, or GCP Cloud Architect. Familiarity with developer productivity measurement and platform SLOs. Background in software engineering, platform operations, or technical architecture. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Benefits & Compensation
Base salary range: $228,800.00 – $343,200.00. Additional compensation may include incentive bonus, restricted stock units, and benefits. For details, see F5 benefits at https://www.f5.com/company/careers/benefits. Equal Employment Opportunity
F5 provides equal employment opportunities to all employees and applicants without regard to unlawful discrimination. Contact accommodations@f5.com for reasonable accommodations.
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Director, Reliability Engineering at F5. Lead and build a new capability focused on IT Service Management (ITSM), infrastructure (cloud and on‑premise), and observability. Drive a strategic vision, adopt cross‑organizational practices, and foster a human‑first approach. Key Responsibilities
Support infrastructure operation teams focused on cloud and on‑premise infrastructure. Drive sustainable engineering practices, modern configuration management, and systematic intake. Establish cloud platform practices across AWS, GCP, and Azure. Build technologies and practices that lower the barrier of entry for engineers using cloud infrastructure. Help build a strategic roadmap for tooling and automation that enables engineers to build applications quickly, securely, and effectively. Own critical ITIL practices: change management, problem management, incident management. Drive adoption of documented processes and support maturity assessments within Digital. Build connectivity between process and practices, driving robust metrics and simplified strategies for turning documentation into engineering practices. Own incident management responses and ensure communications and escalations to senior leadership are simple and effective. Drive change management activities, including CAB, release management, and audit execution. Build and blend modern observability practices with tradition NOC/SOC teams to create a lean and robust monitoring ecosystem between SaaS, cloud, and on‑premise services. Integrate incident management practices with automated observability tools and methodologies to drive visibility into system health. Establish clear metrics such as KPIs, SLOs, and SLIs to measure and continuously improve operational performance. Foster a proactive culture of monitoring and early detection to identify and address system anomalies before they impact users or infrastructure reliability. Build and lead high‑performing global teams across infrastructure, ITSM, and observability teams. Create strategic roadmaps and participate as delivery lead in large program level initiatives. Collaborate closely with Security, Engineering, Compliance, and Legal organizations to ensure alignment and transparency. Mentor, develop, and support technical teams, driving a culture of ownership, innovation, and continuous improvement. Define KPIs and metrics to measure operational performance and developer productivity. Drive vendor strategy and manage partner relationships for infrastructure platforms and developer tools. Required Qualifications
12+ years of experience in infrastructure, platform engineering, ITIL, or developer tooling, with 5+ years in senior leadership roles. Proven track record overseeing large‑scale cloud environments and physical data centers in complex enterprise environments. Expertise in Agile methodologies and driving team cultures through iterative improvement and technical excellence. Expertise in infrastructure‑as‑code (Terraform, Ansible), cloud‑native operations, and hybrid networking. Deep understanding of developer platforms, including source control, artifact repositories, CI/CD frameworks, and observability stacks. Strong grasp of DevOps principles, platform engineering, and infrastructure automation practices. Experience with NOC/SOC operations or observability practices and driving operational resilience through system health metrics. Experience with compliance, risk management, and operational excellence frameworks (e.g., ITIL, SOC2, ISO). Strategic thinker with excellent leadership, communication, and stakeholder management skills. Preferred Qualifications
Experience supporting F5 products and global engineering organizations in high‑growth, SaaS‑based companies. ITIL 4 experience and certification and utilizing ServiceNow for driving ITIL implementations. Previous technical certifications for cloud platforms, including AWS Solutions Architect, Azure Architect, or GCP Cloud Architect. Familiarity with developer productivity measurement and platform SLOs. Background in software engineering, platform operations, or technical architecture. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Benefits & Compensation
Base salary range: $228,800.00 – $343,200.00. Additional compensation may include incentive bonus, restricted stock units, and benefits. For details, see F5 benefits at https://www.f5.com/company/careers/benefits. Equal Employment Opportunity
F5 provides equal employment opportunities to all employees and applicants without regard to unlawful discrimination. Contact accommodations@f5.com for reasonable accommodations.
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