Sprinklr
Sr Product Manager - Core (Social, Marketing, Insights)
Sprinklr, New York, New York, us, 10261
Sr Product Manager - Core (Social, Marketing, Insights)
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description Sprinklr is seeking a dynamic and customer-obsessed Senior Product Manager to help drive adoption and value realization across our core product suite. In this highly strategic role, you’ll be embedded with field teams and customers, shaping product strategy through direct engagement, solution design, and enablement. You’ll be the bridge between Sprinklr’s innovation engine and the real-world challenges our customers face—ensuring our products deliver measurable impact.
What You’ll Do
Accelerate Product Adoption: Lead solution-driven engagements that help customers unlock the full potential of Sprinklr’s platform; tailor product capabilities to specific customer goals through workshops, QBRs, and roadmap sessions; drive in-person and virtual engagements to align business outcomes with product value.
Strengthen Strategic Field Alignment: Partner with sales and customer success teams to support pre- and post-sales conversations; deliver enablement programs that help field teams position Sprinklr’s value across industries; act as a product ambassador in high-touch customer interactions.
Drive Market Feedback & Innovation: Identify adoption gaps and provide actionable insights to influence the product roadmap; educate clients on new features and upcoming releases to drive deeper usage; capture emerging trends and customer needs to inform future product development.
Who You Are
Deep understanding of customer challenges across industries like marketing, CX, and digital transformation.
Proven experience in strategic consulting, product management, or solutions architecture.
Exceptional communication and stakeholder management skills, especially in executive-level engagements.
10–15 years in Product Marketing, Social Media, Brand Marketing, Customer Experience (CX), Insights, or Digital Experience roles—preferably within large or multi-brand organizations.
Hands-on experience with platforms such as Sprinklr, Adobe, Medallia, Qualtrics, Brandwatch, Talkwalker, Sprout, Smartly, HubSpot, etc.
Demonstrated success launching or expanding Marketing Transformation or Voice of the Customer programs.
Strong track record in change management: training teams, increasing adoption, and building governance models for CX data.
Why Sprinklr Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights.
We focus on our mission
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork and accountability.
We Believe in Our Product Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We Invest in Our People We offer a comprehensive suite of benefits designed to help each member of our team thrive. We provide voluntary healthcare coverage in countries where applicable, paid time off, mentoring programs, and more. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit the candidate resource hub.
EEO Statement Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Job Req Compensation Range $178,000 – $237,000 – $296,000
Warning about Recruiting Scams Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
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Job Description Sprinklr is seeking a dynamic and customer-obsessed Senior Product Manager to help drive adoption and value realization across our core product suite. In this highly strategic role, you’ll be embedded with field teams and customers, shaping product strategy through direct engagement, solution design, and enablement. You’ll be the bridge between Sprinklr’s innovation engine and the real-world challenges our customers face—ensuring our products deliver measurable impact.
What You’ll Do
Accelerate Product Adoption: Lead solution-driven engagements that help customers unlock the full potential of Sprinklr’s platform; tailor product capabilities to specific customer goals through workshops, QBRs, and roadmap sessions; drive in-person and virtual engagements to align business outcomes with product value.
Strengthen Strategic Field Alignment: Partner with sales and customer success teams to support pre- and post-sales conversations; deliver enablement programs that help field teams position Sprinklr’s value across industries; act as a product ambassador in high-touch customer interactions.
Drive Market Feedback & Innovation: Identify adoption gaps and provide actionable insights to influence the product roadmap; educate clients on new features and upcoming releases to drive deeper usage; capture emerging trends and customer needs to inform future product development.
Who You Are
Deep understanding of customer challenges across industries like marketing, CX, and digital transformation.
Proven experience in strategic consulting, product management, or solutions architecture.
Exceptional communication and stakeholder management skills, especially in executive-level engagements.
10–15 years in Product Marketing, Social Media, Brand Marketing, Customer Experience (CX), Insights, or Digital Experience roles—preferably within large or multi-brand organizations.
Hands-on experience with platforms such as Sprinklr, Adobe, Medallia, Qualtrics, Brandwatch, Talkwalker, Sprout, Smartly, HubSpot, etc.
Demonstrated success launching or expanding Marketing Transformation or Voice of the Customer programs.
Strong track record in change management: training teams, increasing adoption, and building governance models for CX data.
Why Sprinklr Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights.
We focus on our mission
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork and accountability.
We Believe in Our Product Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We Invest in Our People We offer a comprehensive suite of benefits designed to help each member of our team thrive. We provide voluntary healthcare coverage in countries where applicable, paid time off, mentoring programs, and more. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit the candidate resource hub.
EEO Statement Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Job Req Compensation Range $178,000 – $237,000 – $296,000
Warning about Recruiting Scams Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
#J-18808-Ljbffr