Sprinklr
Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer‑facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real‑time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Responsibilities
Work as part of a cross‑functional team (Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success) to deploy the Sprinklr platform. Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go‑Live support. Align with Project Managers across multiple simultaneous projects to effectively communicate with relevant stakeholders and meet project delivery timelines. Connect with Product Owners and/or Developer Engineers to troubleshoot complex platform use cases. Transition completed projects to a Customer Success Manager, documenting and communicating all key project information and future possibilities. Assist the Services Managers with project definition and scoping for prospective customers. Travel on‑site with the client regularly. Qualifications
Fluent in English, written and verbal mandatory. Solid experience in enterprise CCaaS software deployment management and/or implementation. Technical background with front‑end configuration experience. Experience facilitating and presenting live workshops and/or platform training. Ability to work both independently and as a member of a team. Ability to work effectively under tight deadlines and juggle several assignments simultaneously. Passion for solving challenges and a commitment to customer delight. Knowledge of and passion for Customer Experience Management (CXM) and CCaaS. Knowledge of social media platforms, especially Twitter, Facebook, YouTube and Instagram. Willingness to travel for key meetings. Nice to Have
Experience implementing or system administrating Care, Research, Sales, Marketing and/or Advertising related SaaS platforms. Experience using the Sprinklr platform (or one of our CXM competitors). Benefits
Sprinklr invests in its people with a comprehensive suite of benefits designed to help each member of our team thrive. Benefits include voluntary healthcare coverage, paid time off, an open mentoring program, and a total rewards package that may include discretionary bonus plans, commission plans, and equity plans. EEO Statement
Sprinklr is a proud equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. Reasonable accommodations are available upon request during the interview process.
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Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer‑facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real‑time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Responsibilities
Work as part of a cross‑functional team (Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success) to deploy the Sprinklr platform. Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go‑Live support. Align with Project Managers across multiple simultaneous projects to effectively communicate with relevant stakeholders and meet project delivery timelines. Connect with Product Owners and/or Developer Engineers to troubleshoot complex platform use cases. Transition completed projects to a Customer Success Manager, documenting and communicating all key project information and future possibilities. Assist the Services Managers with project definition and scoping for prospective customers. Travel on‑site with the client regularly. Qualifications
Fluent in English, written and verbal mandatory. Solid experience in enterprise CCaaS software deployment management and/or implementation. Technical background with front‑end configuration experience. Experience facilitating and presenting live workshops and/or platform training. Ability to work both independently and as a member of a team. Ability to work effectively under tight deadlines and juggle several assignments simultaneously. Passion for solving challenges and a commitment to customer delight. Knowledge of and passion for Customer Experience Management (CXM) and CCaaS. Knowledge of social media platforms, especially Twitter, Facebook, YouTube and Instagram. Willingness to travel for key meetings. Nice to Have
Experience implementing or system administrating Care, Research, Sales, Marketing and/or Advertising related SaaS platforms. Experience using the Sprinklr platform (or one of our CXM competitors). Benefits
Sprinklr invests in its people with a comprehensive suite of benefits designed to help each member of our team thrive. Benefits include voluntary healthcare coverage, paid time off, an open mentoring program, and a total rewards package that may include discretionary bonus plans, commission plans, and equity plans. EEO Statement
Sprinklr is a proud equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. Reasonable accommodations are available upon request during the interview process.
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