HEROIC Cybersecurity
Senior IT & Desktop Support Technician
HEROIC Cybersecurity, Watsonville, California, United States, 95076
Overview
HEROIC.com is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services. As a member of the IT Team, you will be responsible for the hands-on management and support of our clients’ IT systems, including installing, configuring, testing, deploying, maintaining, troubleshooting, and supporting hardware, software, and networking for users within a mixed Windows environment. Responsibilities
Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices. Troubleshoot and resolve technical issues related to hardware, software, and networks. Work closely with the remote helpdesk team to resolve tickets. Computer installations and imaging. Maintain IT asset inventory and documentation of system configurations and processes. Software management and installations. Network and networking device troubleshooting. Participation in periodic security audits and ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented. Assist in documentation and implementation of IT policies and procedures. Requirements
BS/BA Degree in Information Technology, Computer Science or comparable experience/certifications in an IT related field. Minimum 5 years of experience in IT support, system administration, or related technical roles. Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc. Microsoft Windows, Linux; Active Directory, Office365; Enterprise Networking; Virtual environments; Storage technologies. Endpoint management and computer imaging. Experience deploying and supporting cloud-based applications. Knowledgeable with cybersecurity best practices, HIPAA, and/or HITECH requirements. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent English verbal and written communication and interpersonal skills. Preferred Qualifications
Healthcare-related IT experience and/or industry knowledge is a plus. Experience working with remote/offshore teams. Project management training or experience (including software) preferred. Background working with an MSP or MSSP environment is an added advantage. Benefits
Position Type: Full-time Work Location: 100% on-site in Watsonville, California. Candidates must reside near or within a 30-minute radius of the city. Compensation: $50,000-70,000 annually, depending on experience Professional Growth: Amazing upward mobility in a rapidly expanding company. Innovative Culture: Be part of a team that leverages AI and cutting-edge technologies. About Us
HEROIC Cybersecurity is building the future of cybersecurity. Our approach is predictive and proactive to securely protect users before an attack or threat occurs. Our work environment is fast-paced, challenging, and exciting, with a team dedicated to intelligently securing technology worldwide.
#J-18808-Ljbffr
HEROIC.com is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services. As a member of the IT Team, you will be responsible for the hands-on management and support of our clients’ IT systems, including installing, configuring, testing, deploying, maintaining, troubleshooting, and supporting hardware, software, and networking for users within a mixed Windows environment. Responsibilities
Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices. Troubleshoot and resolve technical issues related to hardware, software, and networks. Work closely with the remote helpdesk team to resolve tickets. Computer installations and imaging. Maintain IT asset inventory and documentation of system configurations and processes. Software management and installations. Network and networking device troubleshooting. Participation in periodic security audits and ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented. Assist in documentation and implementation of IT policies and procedures. Requirements
BS/BA Degree in Information Technology, Computer Science or comparable experience/certifications in an IT related field. Minimum 5 years of experience in IT support, system administration, or related technical roles. Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc. Microsoft Windows, Linux; Active Directory, Office365; Enterprise Networking; Virtual environments; Storage technologies. Endpoint management and computer imaging. Experience deploying and supporting cloud-based applications. Knowledgeable with cybersecurity best practices, HIPAA, and/or HITECH requirements. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent English verbal and written communication and interpersonal skills. Preferred Qualifications
Healthcare-related IT experience and/or industry knowledge is a plus. Experience working with remote/offshore teams. Project management training or experience (including software) preferred. Background working with an MSP or MSSP environment is an added advantage. Benefits
Position Type: Full-time Work Location: 100% on-site in Watsonville, California. Candidates must reside near or within a 30-minute radius of the city. Compensation: $50,000-70,000 annually, depending on experience Professional Growth: Amazing upward mobility in a rapidly expanding company. Innovative Culture: Be part of a team that leverages AI and cutting-edge technologies. About Us
HEROIC Cybersecurity is building the future of cybersecurity. Our approach is predictive and proactive to securely protect users before an attack or threat occurs. Our work environment is fast-paced, challenging, and exciting, with a team dedicated to intelligently securing technology worldwide.
#J-18808-Ljbffr