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Job Title: Desktop Support Specialist Schedule: 7 AM-5 PM M-F (avg. 8 hours of work with 1 hour non-billable lunch) Duration: 6 months (with potential extension based on business needs and performance)
Overview As a Desktop Support Specialist, you will coordinate, diagnose, and troubleshoot requests for assistance at sites and remote locations in the US and Canada. This is a fully onsite role, supporting employees daily in the Guidepost walk-up support area and IT site support area. You will provide technical assistance for desktops, laptops, network services, and other IT-related issues. This role requires outstanding critical thinking skills to resolve unclear requests and excellent communication skills to interact effectively with users.
Responsibilities
Use ITSM ticketing system (ServiceNow) to document all work performed
Perform advanced troubleshooting, repair, and resolution for endpoints (laptops, desktops, kiosk machines, mobile devices, and tablets)
Deploy, update, optimize, and troubleshoot Windows- and Mac-based workstations using AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools
Handle hardware and software provisioning (check-in and check-out)
Coordinate with other IT groups to meet SLAs and deliver world-class customer service
Communicate technical solutions to non-technical users in simple terms
Assist with moving/lifting IT equipment and setting up/replacing monitors and hardware as needed
Troubleshoot basic networking issues, including Wi-Fi and connectivity problems
Qualifications
3+ years in a fast-paced Desktop Support role handling changing priorities, escalations, and high ticket volumes (50-75 per week)
Preferred skills: Deploying, updating, optimizing, and troubleshooting Windows- and Mac-based workstations using ConfigMgr, Microsoft Intune, Jamf (Casper), and other management tools
Experience with wired/wireless networks, VPN, collaboration tools (chat, video conferencing), A/V devices, and conference room systems
Familiarity with helpdesk ticketing tools (ServiceNow, Jira)
Support experience with Office365, major browsers, popular third-party applications, encryption software, antivirus solutions, VDI, Active Directory, file/printing services, and shared drives
Strong communication skills across all organizational levels, including stakeholders, vendors, senior managers, and executives
Tech-savvy with a passion for learning new tools and technologies
Customer support-driven, with a focus on helping end-users succeed
Strong prioritization skills to assess and manage support requests based on impact
Ability to stay disciplined and manage tickets/tasks without distraction
Consistently set and meet (or exceed) customer expectations
Strong documentation and ability to explain technical solutions clearly to non-technical users
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Motor Vehicle Manufacturing
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Job Title: Desktop Support Specialist Schedule: 7 AM-5 PM M-F (avg. 8 hours of work with 1 hour non-billable lunch) Duration: 6 months (with potential extension based on business needs and performance)
Overview As a Desktop Support Specialist, you will coordinate, diagnose, and troubleshoot requests for assistance at sites and remote locations in the US and Canada. This is a fully onsite role, supporting employees daily in the Guidepost walk-up support area and IT site support area. You will provide technical assistance for desktops, laptops, network services, and other IT-related issues. This role requires outstanding critical thinking skills to resolve unclear requests and excellent communication skills to interact effectively with users.
Responsibilities
Use ITSM ticketing system (ServiceNow) to document all work performed
Perform advanced troubleshooting, repair, and resolution for endpoints (laptops, desktops, kiosk machines, mobile devices, and tablets)
Deploy, update, optimize, and troubleshoot Windows- and Mac-based workstations using AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools
Handle hardware and software provisioning (check-in and check-out)
Coordinate with other IT groups to meet SLAs and deliver world-class customer service
Communicate technical solutions to non-technical users in simple terms
Assist with moving/lifting IT equipment and setting up/replacing monitors and hardware as needed
Troubleshoot basic networking issues, including Wi-Fi and connectivity problems
Qualifications
3+ years in a fast-paced Desktop Support role handling changing priorities, escalations, and high ticket volumes (50-75 per week)
Preferred skills: Deploying, updating, optimizing, and troubleshooting Windows- and Mac-based workstations using ConfigMgr, Microsoft Intune, Jamf (Casper), and other management tools
Experience with wired/wireless networks, VPN, collaboration tools (chat, video conferencing), A/V devices, and conference room systems
Familiarity with helpdesk ticketing tools (ServiceNow, Jira)
Support experience with Office365, major browsers, popular third-party applications, encryption software, antivirus solutions, VDI, Active Directory, file/printing services, and shared drives
Strong communication skills across all organizational levels, including stakeholders, vendors, senior managers, and executives
Tech-savvy with a passion for learning new tools and technologies
Customer support-driven, with a focus on helping end-users succeed
Strong prioritization skills to assess and manage support requests based on impact
Ability to stay disciplined and manage tickets/tasks without distraction
Consistently set and meet (or exceed) customer expectations
Strong documentation and ability to explain technical solutions clearly to non-technical users
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at eTeam by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr