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DRC Systems

Cloud Engineer / Application Support Specialist

DRC Systems, Plano, Texas, us, 75086

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Must have: AWS (at least 3‑4 skills: S3, EC2, VPC, EKS, ECS, CLOUDFORMATION, CLOUDWATCH, IAM). Big Plus: EKS/Kubernetes AND Terraform.

Key Responsibilities

Deliver incident management and advanced‑level support for the AWS Platform, hosting a large volume of applications.

Serve as the initial point of contact for application developers via a ticketing system.

Communicate effectively with users at various organizational levels.

Implement and utilize automation to support the scalability of the environment.

Optimize operational processes to enhance efficiency, reliability, and security.

Train users to self‑diagnose and troubleshoot issues for expedited resolution.

Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.

Provide support for public cloud environments, particularly AWS.

Manage events and incidents efficiently.

Seniority level

Entry level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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